Full-Time

Client Services Director

Securities Services, Hybrid

Posted on 11/6/2024

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Fintech
Financial Services

Senior

London, UK

Hybrid role requiring in-office presence.

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • Strong experience in Security Services and/or a similar position
  • Management and leadership skills, able to take ownership of a situation and makes decisions, able to motivate people toward a common goal, implement change and get results
  • Prior experience in setting up teams
  • Strong experience with design and execution of Target Operating Model
  • Drives change through data led insights
  • Open to travel based on business and client needs
  • Experience with large institutional clients
  • Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects
  • Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees)
  • Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills
  • Strong program and change management skills
Responsibilities
  • Oversee the Service team’s management of day-to-day servicing and processing activities to ensure the staff is delivering a high level of service and complying with Citibank's policies, procedures and government regulations
  • Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
  • Regularly review processes to ensure maximum efficiencies while delivering superior service quality and deploying high-quality controls
  • Establish an effective working relationship with front office and operations management to jointly identify and resolve on-going issues
  • Regularly review internal control and regulatory requirements and MCA self-test results to ensure that effective controls are in place
  • Work closely with the Global Market Managers, Regional Market Managers and Business Managers to ensure that Service appropriately supports business initiatives
  • Manage Service strategically to drive superior client experiences, business growth and identify sales opportunities for wider salesforce to capitalize upon
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Its services encompass consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Citi operates in over 160 countries, utilizing its global network and technology to offer solutions tailored to its diverse client base. The company generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citi's extensive international presence and commitment to sustainability through ESG initiatives set it apart. The goal of Citigroup is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.

Company Stage

N/A

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

N/A

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Simplify's Take

What believers are saying

  • Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
  • The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
  • Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.

What critics are saying

  • Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
  • Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.

What makes Citigroup unique

  • Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
  • The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
  • Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.

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