Full-Time
Enterprise Customer Success Manager
Confirmed live in the last 24 hours
Handshake
501-1,000 employees
Connects students with job opportunities
Compensation Overview
$141k - $155kAnnually
Mid, Senior
San Francisco, CA, USA + 1 more
More locations: New York, NY, USA
Hybrid schedule requires in-office presence 3 times a week in San Francisco or New York.
- 4+ years of experience in Customer Success managing complex Enterprise and/or Strategic accounts
- Excellent executive-level communication skills with customers and internal stakeholders
- Flexible and creative problem solver
- Data-informed approach to work; able to communicate outcomes in a compelling and tangible way to employers
- Good listener with excellent written and verbal communication skills
- Experience working across multiple teams and departments
- Strong project management and time management skills
- Eager to roll up sleeves and make things happen with a bias for action
- High level of comfort facilitating meetings and delivering product training(s) with external customers
- High degree of collaborative spirit
- High degree of technical aptitude
- Willing to work a hybrid schedule from SF or NY office - 3 times a week
- Willing to travel 30% of the time
- Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
- Leverage data to inform decision-making and refine early talent recruiting strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
Company Stage
Series F
Total Funding
$422.2M
Headquarters
San Francisco, California
Founded
2014
6 month growth
↑ 0%1 year growth
↓ -2%2 year growth
↓ -2%
Simplify's Take
What believers are saying
- Handshake's new social media-like interface boosts user engagement.
- Growing student loan repayment benefits attract more employers to Handshake.
- Demand for skills-based workforce aligns with Handshake's mission.
What critics are saying
- Emerging competitors like Fizz target Handshake's demographic with financial products.
- Intuit's collaboration may draw students away from Handshake.
- AI-driven skills demand may reduce engagement with Handshake.
What makes Handshake unique
- Handshake connects over 15 million students with 900,000 employers.
- The platform offers a user-friendly interface for job and internship applications.
- Handshake ensures data privacy, complying with regulations like FERPA.
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Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO