Design Quoting Supervisor

The Role

We are seeking a Supervisor, Design Quote to provide leadership and direction for our Customer Experience Design/Quote teams. This role is responsible for ensuring all outputs meet customer requirements while supporting our products and solutions. The Supervisor manages day-to-day operations, fosters cross-departmental collaboration, and drives continuous process improvement to deliver accurate, efficient, and customer-focused solutions.

Primary Responsibilities

Team Leadership & Customer Experience

• Manage the end-to-end drawing and quoting process, ensuring accuracy, efficiency, and customer satisfaction.
• Oversee daily activities of the Design Quoting team while coaching, mentoring, and developing teammates.
• Ensure proper training, documentation, and development for all team members.
• Serve as a point of escalation for internal and external customers, driving timely resolution.

Design & Compliance

• Assure functional and compliant space plans and product specifications that meet customer and regulatory requirements.
• Validate designs against construction, architectural, plumbing, and electrical drawings/bids, ensuring adherence to building codes, ADA requirements, and space compliance.
• Provide manufacturing drawings and support to ensure products are fabricated and assembled according to design standards and functional requirements.
• Stay current with healthcare design trends, including ergonomics, infection control, and regulatory compliance.

Cross-Functional Collaboration & Process Improvement

• Collaborate with sales, installers, and project management to ensure installation meets design and specification standards.
• Coordinate process and product changes with cross-functional teams.
• Foster a culture of continuous process improvement by adopting Midmark Production System (MPS) principles.
• Establish, monitor, and manage team performance metrics to meet internal and external customer expectations.

Customer Engagement & Strategic Input

• Provide professional customer interface in meetings and project reviews.
• Support strategic planning, sales forecasting, and facility-wide reporting for quality, OOBF, discounts, and warranty metrics.

Secondary Responsibilities

• Lead critical projects and process improvements to support business goals.
• Organize and deliver training for teammates.
• Provide hands-on support during high-demand or backlog situations.
• Collaborate with cross-functional Midmark teams on shared initiatives.

What We’re Looking For

Education & Experience

• Bachelor’s degree in design, business, or related field preferred.
• 5–10 years of related experience and/or training, or equivalent combination of education and experience.

Skills & Competencies

• Strong business acumen with experience working in cross-functional environments.
• Excellent communication and interpersonal skills with the ability to influence others.
• Analytical and problem-solving skills with the ability to balance detail with big-picture thinking.
• Flexible, detail-oriented, and able to work effectively under pressure to meet deadlines.
• CAD experience desired; knowledge of 2D and 3D software required.
• Intermediate to advanced Microsoft Office skills (advanced Excel preferred).

Supervisory Responsibilities

• Lead and direct the work of teammates.
• Participate in teammate decisions related to hiring, performance, and disciplinary actions.

Why Join Midmark?

• Lead a team that directly impacts customer satisfaction and design quality.
• Contribute to innovative solutions that shape healthcare environments.
• Work in a collaborative culture focused on continuous improvement.
• Be part of a mission-driven organization committed to designing better care.

Midmark Equal Employment Opportunity Employer – Minorities/Females/Disabled/Veterans