Member Services Representative
Posted on 10/16/2022
INACTIVE
Garner Health

51-200 employees

Data-driven platform connecting employees with quality doctors
Company Overview
Garner Health stands out as a desirable workplace due to its commitment to transparency and data-driven decision-making, fostering a culture that values clear communication and informed strategies. The company's competitive advantage lies in its multidisciplinary team of healthcare operators, clinicians, engineers, and benefits experts, which enables the development of comprehensive solutions for employees seeking high-quality doctors. Garner's industry leadership is evident in its seamless customer service, offering personalized assistance through a dedicated Concierge Team, ensuring a smooth user experience for both employees and employers.
Data & Analytics

Company Stage

Series B

Total Funding

$65.1M

Founded

2019

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

21%

1 year growth

50%

2 year growth

66%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • A bachelor's degree
  • A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
  • Excellent written and verbal communication skills
  • A high level of process-orientation, digital organization, and resourcefulness
  • A desire to work in a rapidly evolving startup environment
  • A desire to be a part of our mission to improve the healthcare system
Responsibilities
  • Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
  • Following best practices for handling member inquiries; suggesting improvements as needed
  • Maintaining a high level of organization within Garner's platform and tools, including Zendesk and G Suite
  • Relaying member feedback to product and operations teams to improve Garner's solution
  • Triaging and escalating complex and urgent member care needs
  • Maintaining detail-oriented working knowledge of employer health benefits and insurance