System Designer

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup.

Role Overview

The Design team at Promise is searching for a system designer to help build and evolve Plume, our internal design system. This role’s objective is twofold:

1. Build foundational components and tokens while designing patterns that scale across the product ecosystem

2. Create design patterns at scale by researching and identifying shared opportunities across multiple products

As a system designer, you’ll collaborate closely with product design, engineering, and project management. You’ll play a critical role in establishing Plume as the foundation for scalable, consistent, and accessible design across our product ecosystem. You should be passionate about delivering quality at scale and bring organization, leadership, and a clear systems mindset to help teams succeed.

What You'll Do

• Build, maintain, and evolve Plume, our internal design system, across tokens, components, and interaction patterns

• Collaborate with product teams to identify repeatable design solutions, and translate them into systemized assets and documentation

• Work closely with engineering to ensure high-quality implementation of design tokens and components across platforms

• Prototype and document components in Figma, including states, behaviors, and responsive rules

• Build for accessibility from the start, and advocate for inclusive experiences at every level of the system

• Communicate system updates clearly across teams, including rationales grounded in data, brand standards, and accessibility best practices

• Create a collaborative environment that empowers designers and engineers to confidently contribute to and build with the system

• Contribute to the evolution of Promise’s visual language across our product ecosystem

What Will Enable You

• 4+ years of experience designing end-to-end digital experiences, with deep focus on design systems

• Proven track record of building and scaling centralized or distributed design systems—ideally across 4+ products

• Deep systems expertise, with the ability to design, implement, and publish tokens, components, and patterns

• Ability to flex between high-level strategic thinking and detailed, hands-on execution

• Strong visual craft and deep attention to detail

• Excellent communication skills—you can clearly articulate decisions and build alignment across stakeholders
  Comfortable navigating ambiguity and driving clarity within complex product environments

• Understanding of the design systems ecosystem and excitement about advancing tooling, workflows, and governance

• Strong technical fluency—able to collaborate closely with engineers and advocate for scalable implementation

• Deep understanding of accessibility standards (WCAG) and experience scaling accessible design practices across platforms

• Experience evolving brand systems within a design system is a strong plus

Benefits and Work Environment

At Promise, we invest in our team’s well-being, growth, and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our company’s success.

• 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.

• Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Application Requirements

Please include a link to your portfolio. Applications without relevant experience in design systems will not be considered.

As part of the interview process, you'll be asked to present a case study of a design system you've built or contributed to in depth. Be ready to walk through the system’s architecture, key decisions, implementation challenges, and impact.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.