Full-Time
Customer Success Operations Manager
Confirmed live in the last 24 hours
Abnormal Security
1,001-5,000 employees
AI-driven email security against cyber threats
Compensation Overview
$95.2k - $112kAnnually
Senior
Remote in USA
- 5+ years of experience in Customer Operations supporting a Customer Success team at a SaaS company.
- Expertise with Salesforce Suite (CRM, Customer 360, Service Cloud, Communities).
- Advanced analytical skills, proficiency in Google Sheets/Excel/Looker/Databricks/Tableau etc, with the ability to interpret data and deliver actionable insights.
- Deep knowledge of Customer Success tools (e.g., Gainsight).
- Experience with additional CS tools, such as Pendo, TaskRay, Smartsheet, and Asana.
- Skilled in designing scalable processes that grow with the organization.
- Proven ability to develop and implement strategies that increase Customer Success team efficiency and effectiveness.
- Strong program management, project management and organizational skills, with a history of managing multiple priorities effectively.
- Exceptional communication and interpersonal skills, capable of influencing and collaborating effectively across teams.
- Problem-solving aptitude with a proactive, solutions-oriented approach to overcoming challenges.
- Detail-oriented, self-motivated, and a strong team player with a robust work ethic.
- Optimize and standardize processes and workflows to enhance both customer satisfaction and operational productivity.
- Equip internal teams with the right tools, visibility, systems, and processes to ensure our customers achieve success.
- Provide training and support to promote standardized tool usage and best practices, improving team efficiency and consistency.
- Track key performance indicators (KPIs), analyze data to identify trends, and share insights on opportunities and risks.
- Work cross-functionally to address and resolve operational challenges effectively.
Abnormal Security protects organizations from advanced cyber threats, particularly those targeting email communications. The company uses artificial intelligence and machine learning to identify and block risks like phishing, malware, and business email compromise, which often evade traditional security systems. Their service is designed for large enterprises that need strong security measures to safeguard sensitive information. Abnormal Security operates on a subscription model, allowing clients to easily integrate their platform with existing email systems through an API, ensuring quick setup and minimal disruption. Unlike many competitors, Abnormal Security focuses specifically on email threats and has a leadership team with deep expertise in AI and cybersecurity from major tech companies. The goal of Abnormal Security is to continuously enhance its security offerings to stay ahead of evolving cyber threats.
Company Size
1,001-5,000
Company Stage
Series D
Total Funding
$534M
Headquarters
San Francisco, California
Founded
2018
Simplify's Take
What believers are saying
- Abnormal Security raised $250M in Series D, valuing the company at $5.1 billion.
- Recognized as a Leader in Gartner Magic Quadrant for Email Security Platforms in 2024.
- Expanding beyond email to protect against cross-platform account takeovers increases market potential.
What critics are saying
- Generative AI used by fraudsters poses a significant threat to email security platforms.
- Rapid AI advancements may lead to increased competition from new and existing players.
- Regulatory scrutiny may increase as Abnormal expands beyond email into cross-platform integrations.
What makes Abnormal Security unique
- Abnormal Security uses AI to model employee and sender identities for email protection.
- The platform integrates seamlessly with existing email systems via API for quick deployment.
- Abnormal Security's leadership includes veterans from Google, Twitter, and Amazon, enhancing innovation.
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Benefits
Competitive pay and equity
One of the most proven machine learning teams in Silicon Valley
Best-in-class customer traction and growth
Team-wide commitment to excellence, velocity, and customer-focus
Strong growth opportunities and high ownership expectations
Full medical, dental, and vision health insurance benefits
Daily catered lunches and snacks
Generous PTO
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -3%2 year growth
↓ -8%Financial services institutions have long relied on machine learning for risk management, but the threat landscape has grown exponentially in the age of generative artificial intelligence (AI), according to executives from Capital One, Visa and Alloy. Fraudsters now have access to AI tools, including synthetic identity generation and real-time phishing attacks, they said. But AI is also arming companies to supercharge their defensive capabilities, since trust and security are the foundation of financial transactions. “Trust is the very foundation of commerce,” said Rajat Taneja, president of technology at Visa. “When two unknown parties are transacting, they have to trust that the transaction will occur correctly, the money will be transferred properly, any dispute will be managed, and there’s someone handling fraud and scams.”
Abnormal Security has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Email Security Platforms.
The company has secured additional funding, expanded its customer base with leading AM100 firms and global enterprise customers, and enhanced its AI product capabilities. SAN FRANCISCO, Nov. 19, 2024 /PRNewswire/ -- Patlytics, the AI-powered patent workflow platform, today announced significant company growth, including commercial traction from AM100 firms and global enterprise customers, new product upgrades, and additional funding led by Myriad Venture Partners. Following a successful $4.5 million seed round in April, the company has seen a 20x increase in ARR and an 18x expansion in its customer base in just six months, with a sustained 300% month-over-month growth rate. This momentum underscores Patlytics' leadership in transforming the patent intelligence landscape. "We're in a pivotal moment where businesses are strategically evaluating how AI can transform their IP processes," says Paul Lee, founder and CEO of Patlytics
Lexi Cormier, a veteran technology professional with extensive private-sector experience, has joined Abnormal Security as a regional account executive overseeing Florida's market.
San Francisco-based email security firm Abnormal Security has secured $250 million in a Series D round led by Wellington Management, with participation from existing investors Greylock Partners, Menlo Ventures, Insight Partners, and CrowdStrike Falcon Fund.