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Full-Time

Escalation Engineer

Confirmed live in the last 24 hours

MongoDB

MongoDB

5,001-10,000 employees

Database platform for developers and businesses

Data & Analytics
Enterprise Software

Senior, Expert

Toronto, ON, Canada

Category
IT Support
System Administration
IT & Security
Required Skills
Python
JavaScript
Communications
Node.js
Java
Linux/Unix
Requirements
  • 7+ years of relevant experience
  • Strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from and/or synthesizing potentially conflicting perspectives or approaches, and ability to lead in collaborative efforts
  • Work across multi-functional teams to resolve extremely impactful customer issues
  • Deep and nuanced experience working with customers in escalated situations
  • Great communication and account leadership skills, with a good organizational understanding of customers
  • Enjoy getting deeply involved in and taking ownership of tricky cases, and driving them through to resolution
  • Able to quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability
  • Comfortable reading and quickly navigating unfamiliar code, with coding/scripting proficiency in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
  • Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering
  • Storage engineering experience, including SAN, NAS, SSD, multi-pathing, caching, and tuning
  • Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
  • Experience analyzing and pursuing issues holistically, from the client and application tiers, through the database, down to the storage, and any potentially unfamiliar corners in between
  • Genuine desire to help people, and to increase their confidence and good will
  • At your best when thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership
Responsibilities
  • You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between.
  • You'll be an expert resource on the best way to run MongoDB at scale, whatever that scale may be.
  • As an advocate for customers' needs, you will collaborate with our product management and development teams on their behalf.
  • And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • Additionally, you will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.

MongoDB provides a modern database platform that helps developers and businesses create applications quickly and efficiently. Its main product is the MongoDB database, which features a flexible document data model that allows for easy data management and rapid application development. Additionally, MongoDB offers Atlas, a fully-managed cloud database service, which simplifies database operations for users. Unlike many traditional databases, MongoDB's platform is designed to be scalable and adaptable, making it suitable for a wide range of clients, from startups to large enterprises. The company operates on a subscription and usage-based pricing model, providing various service tiers to meet different needs. MongoDB aims to foster a diverse workplace culture, believing that varied perspectives drive innovation and enhance its competitive advantage.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

13%

1 year growth

26%

2 year growth

40%
Simplify Jobs

Simplify's Take

What believers are saying

  • MongoDB's strong revenue growth, with a 22% year-over-year increase and over 49,200 customers, indicates robust market demand and financial health.
  • The partnership with Bendigo and Adelaide Bank showcases MongoDB's ability to modernize legacy systems efficiently, reducing costs and accelerating innovation.
  • MongoDB's diverse client base across industries like technology, finance, and healthcare provides stability and multiple growth avenues.

What critics are saying

  • The ongoing class action lawsuits could lead to financial penalties and damage MongoDB's reputation.
  • Changes in sales force incentive structures have led to significant revenue losses, indicating potential instability in revenue streams.

What makes MongoDB unique

  • MongoDB's flexible document data model allows for rapid iteration and deployment, setting it apart from traditional relational databases.
  • The company's Atlas service offers a fully-managed cloud database solution, providing scalability and ease of use that many competitors lack.
  • MongoDB's commitment to fostering a diverse and inclusive workplace culture drives innovation and maintains a competitive edge.

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility