Full-Time

Escalation Engineer

Confirmed live in the last 24 hours

MongoDB

MongoDB

5,001-10,000 employees

Database platform for developers and businesses

Data & Analytics
Enterprise Software

Senior

Toronto, ON, Canada

Role can be based out of Toronto office or remotely in North America.

Category
Backend Engineering
Software Engineering
Required Skills
Python
JavaScript
Node.js
Ruby
Java
C#
Go
C/C++
Linux/Unix
Requirements
  • 7+ years of relevant experience
  • Strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from and/or synthesizing potentially conflicting perspectives or approaches, and ability to lead in collaborative efforts
  • Work across multi-functional teams to resolve extremely impactful customer issues
  • Deep and nuanced experience working with customers in escalated situations
  • Great communication and account leadership skills, with a good organizational understanding of customers
  • Enjoy getting deeply involved in and taking ownership of tricky cases, and driving them through to resolution
  • Able to quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability
  • Comfortable reading and quickly navigating unfamiliar code, with coding/scripting proficiency in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
  • Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering
  • Storage engineering experience, including SAN, NAS, SSD, multi-pathing, caching, and tuning
  • Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
  • Experience analyzing and pursuing issues holistically, from the client and application tiers, through the database, down to the storage, and any potentially unfamiliar corners in between
  • Genuine desire to help people, and to increase their confidence and good will
  • At your best when thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership
Responsibilities
  • Help customers succeed with MongoDB by solving complex issues
  • Resolve questions on architecture, performance, recovery, security, and everything in between
  • Be an expert resource on the best way to run MongoDB at scale
  • Collaborate with product management and development teams on behalf of customers
  • Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
  • Mentor and ramp new team members
  • Take initiatives in building knowledge of new product lines within the MongoDB ecosystem

MongoDB offers a modern database platform that enables developers and businesses to build applications quickly and efficiently. Its main product is the MongoDB database, which features a flexible document data model, along with Atlas, a fully-managed cloud database service. Unlike its competitors, MongoDB focuses on flexibility and scalability, catering to both startups and large enterprises with a subscription and usage-based pricing model. The company's goal is to empower clients to bring their ideas to market faster while ensuring high availability, data integrity, and security.

Company Stage

IPO

Total Funding

$302.6M

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • MongoDB's revenue grew 22% year-over-year in Q3 Fiscal 2025.
  • Partnership with Meta enhances AI model integration capabilities.
  • Named a Leader in 2024 Gartner Magic Quadrant for Cloud Database Management Systems.

What critics are saying

  • Increased competition from providers like Snowflake and Databricks.
  • Potential over-reliance on partnerships with major tech companies.
  • Rapid AI advancements may require significant investment to keep pace.

What makes MongoDB unique

  • MongoDB offers a flexible document data model for rapid application development.
  • The company provides a fully-managed cloud database service, MongoDB Atlas.
  • MongoDB's platform is recognized for robust security and data integrity features.

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Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility