Full-Time

Customer Success & Transformation Manager

Posted on 4/18/2024

AiDash

201-500 employees

SaaS for critical infrastructure using satellite AI

Data & Analytics

Industrial & Manufacturing

Energy

AI & Machine Learning

Mid

Remote in USA

Required Skills

Sales

Requirements

3-6 years of work experience in management consulting / digital product consulting / analytic domain
Proven track record of managing teams to deliver projects to clients
Experience in managing project stakeholders, including C-level executives at large corporations / Fortune 500 companies
Self-motivated individual with a desire to 'roll up their sleeves' and work with customers to discover solutions
Strong team leader comfortable working with cross-functional teams
Post-graduate in business discipline from a Tier I institution (preferred)
Intellectual curiosity and passion for solving significant problems

Responsibilities

Work 1-on-1 with key clients to understand business objectives and deliver value at scale
Lead cross-functional pilot delivery teams to ensure maximum value creation for customers
Identify and manage analyses needed to help clients achieve value
Manage product deployment within time and budget goals
Lead customer engagement post-implementation to ensure customer satisfaction
Interface with sales and product leadership while owning client engagements

Who is AiDash?

AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance - and complying with biodiversity net gain mandates and carbon capture goals. Our customers deliver ROI in their first year of deployment with reduced costs, improved reliability, and achieved sustainability goals. Learn more at www.aidash.com.

What is the Role?

Customer Success & Transformation Managers play a critical role in helping AiDash achieve its vision. Customer Success & Transformation Managers are ultimately responsible for ensuring that customers achieve exceptional business outcomes from AiDash products. The Customer Success team achieves this by:

• Working 1-on-1 with key clients at pilot customers to understand their business objectives and determine how our products and analytics can deliver value at scale, in terms of cost savings, efficiency improvements, and other key business metrics.

• Leading cross-functional pilot delivery teams to ensure customers achieve maximum value creation from AiDash products, above and beyond their expectations.

• Identifying and managing analyses needed (financial to environmental to geospatial) to help clients achieve value.

• Managing the deployment of our products within time and budget goals, and leading clients through change management to ensure our products are working seamlessly with their workflows and crafting the story to drive the need for change.

• Continuing to lead the customer engagement post-implementation, ensuring customers remain champions for AiDash.

• You will work cross-functionally, interfacing consistently with sales leadership and product leadership, but ultimately you will own your client engagements.

What are we looking for?

3 - 6 years of work experience in management consulting / digital product consulting / analytic domain, with a proven track record of managing teams to deliver projects to clients.
Demonstrated skill in powerful communications, and real-time problem solving in ambiguity.
Experience in managing project stakeholders, including C-level executives at large corporations / Fortune 500 companies.
A self-motivated individual with a desire to “roll up their sleeves”, listen empathetically to customers and work with them to discover solutions. Sometimes that means going out into the field wearing a hardhat and work boots alongside our customers to drive change in their local operations & maintenance environment.
A strong team leader, comfortable working with cross-functional internal and external teams – business, analytics, technology, data science, and product.
Post-graduate in business discipline from a Tier I institution would be a plus.
Finally, the intellectual curiosity to lead in a career that combines AI, geospatial sensing, climate, and client service, and the ability to convert these topics into a passion for solving the world’s most significant problems!

AiDash

View

Website

View Company Profile

AiDash uses satellites and artificial intelligence to provide full-stack SaaS solutions, enhancing the sustainability and resilience of essential sectors such as utilities, transportation, and construction. This firm stands out as a great place to work due to its focus on creating impactful technologies that not only improve cost efficiency and reliability for clients but also promote sustainability. Employees in this company are at the forefront of applying advanced technology to critical infrastructures, making it an ideal environment for those passionate about leveraging tech for real-world applications.

Company Stage

Series C

Total Funding

$101.5M

Headquarters

San Jose, California

Founded

2019

Growth & Insights

Headcount

6 month growth

↑ 26%

1 year growth

↑ 23%

2 year growth

↑ 92%