Account Manager

Account Manager

Location: Glasgow – hybrid working (2-3 days in the office)

Salary: £40,400-£50,500

Permanent, Full Time

Help us create a better future, quicker

We are looking for an experienced and commercially minded professional to join our Broadband Operations team, playing a key role in the delivery, maintenance and continuous improvement of broadband services for business customers.

What you’ll be doing

In this role, you will be responsible for ensuring the effective delivery of technical support across broadband installations and maintenance activities, while managing commercial contracts and service providers to deliver against agreed contractual commitments and service level agreements. You will take ownership of operational performance, ensuring suppliers and partners consistently deliver high-quality outcomes that place customer experience at the centre of everything they do.

Working closely with internal teams and external service partners, you will lead the management of agent performance across the broadband portfolio, maintaining strong operational governance, financial control and regulatory compliance. You will identify opportunities to improve operational efficiency, reduce costs and enhance service delivery, helping the business maintain a competitive position within the broadband market.

A significant part of the role will involve developing and leading plans for the management of broadband delivery partners, building and maintaining strong supplier relationships, assessing customer needs and driving improvements that support both operational and commercial objectives. You will also ensure all parties follow the required customer journey throughout the installation process, while promoting best practice, quality standards and customer-focused ways of working.

What you’ll bring

The successful candidate will help enable learning and capability across the business, supporting the development of training solutions, digital learning tools and AI-enabled support capabilities that improve consistency, confidence and service quality. You will work collaboratively with stakeholders across operations, customer service, compliance, quality assurance, data and transformation teams to drive alignment and continuous improvement.

This position requires a strong understanding of the UK broadband market, including installation, provisioning, faults and repair processes, alongside a high degree of commercial and regulatory awareness. You will have proven experience in service delivery and contract management, excellent relationship-building and negotiation skills, and the confidence to engage with senior stakeholders, customers and suppliers. Regular travel across the UK will be required to meet with existing and prospective broadband service partners.

We are looking for a self-motivated, resilient and adaptable individual with strong organisational skills and the ability to prioritise effectively in a fast-paced and evolving environment. Experience within the broadband sector is essential, and candidates should ideally hold a degree in a business-related discipline or possess significant relevant experience in a similar role.

This is an exciting opportunity for a driven professional to influence operational performance, strengthen supplier partnerships and play a key role in shaping the future of broadband service delivery.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to ‘nudge’ financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].