L2 Engineer

L2 Engineer - Linux, VMware, ComputeThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

The engineer is required to have strong Admin, Operate and Manage skills in Linux, VMware vSphere and HPE Compute Infrastructures to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Provide support and strategic guidance.

Lead P1 issues and calls.

Supports transition and transformation initiatives, migrations, upgrades, and automation.

Acts as a technical liaison between internal teams, customers, and third-party vendors.

Contribute to knowledge sharing and process improvement

Key Responsibilities:

Resolve customer’s issues via telephone, email, or remote sessions.

Identify and escalate issues in a timely manner to vendor according to process guidelines.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

Maintain quality on case documentation, SLA timeframes and operational metrics.

Performs within the Productivity Measure of the team (scorecard).

Handle Problem Management, Post Incident Reviews and RCA.

Eligibility & Qualification:

Bachelor’s degree in Engineering (or Equivalent).

Minimum 5 years of relevant experience in Enterprise Managed Service environment.

Expertise in RedHat Linux.

Good working knowledge in VMware vSphere and SRM.

Good working knowledge in HPE Synergy and Proliant servers.

Good working knowledge in HPE Service Guard.

Certification on the latest tracks of RHCE, RHCSA, is an added advantage.

Certification on the latest tracks like VMware VCP is an added advantage.

ITIL foundation certification on the latest track is preferred.

Flexible working in 24/7 support environment.

Admin, Operate and Manage RHEL/SUSE, kernel tuning, system hardening, and troubleshooting.

Admin, Operate and Manage VMware vSphere.

Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management.

Strong scripting and automation skills using Bash, Python, and Ansible

Experience in ESXi and vCenter upgrades.

Experience in vCenter management.

Good understanding of vSphere Networking and Storage.

Experience in log analysis and RCA.

Good understanding of HPE Synergy, C7000, Proliant, Virtual Connect.

Good understanding of DHCP, DNS and Active Directory.

Basic knowledge of Physical Network and Storage technologies.

Basic understanding of REST APIs, PowerShell, and database systems (PostgreSQL, MySQL).

Non-Technical Skills:

Excellent written and verbal communication skills.

Commitment to deliver high quality product and solution support.

Must achieve excellent customer satisfaction.

Take ownership and work with high productivity and efficiency.

Support other team members and seek their advice to make decisions on complex issues.

For Internal Job Movement:

Approval of the employee's current manager is required.
Employees are expected to notify their manager prior to an interview.
Employees in Performance Improvement Plan are not eligible to apply.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.