Part-Time
Patient Access Representative
Emergency Department
Updated on 9/10/2026
St. Luke's University Health Network
Regional academic health network
No salary listed
Easton, PA, USA
In Person
Occasional travel between campuses or regional locations may be required.
Bachelor's
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or equivalent is required.
- Excellent customer service and interpersonal skills are required.
- General computer experience and the ability to type fluently, accurately, and quickly are required.
- The employee must be able to sit or stand for up to 8 hours per day, including 4 or more hours at a time.
- The employee must frequently use hands and fingers for data entry.
- The employee must frequently walk and be able to push up to 250 pounds in a wheelchair.
- The employee must occasionally carry or lift up to 15 pounds.
- Normal conversational hearing and general vision are required.
- Correctly identify and validate patients in the hospital information system to maintain the integrity and accuracy of electronic medical records.
- Identify and report possible identity theft situations to the clinical department and leadership for appropriate escalation.
- Maintain knowledge of network policies on patient identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
- Complete patient pre-registration and post-registration activities, including demographics, emergency contacts, diagnostic orders, primary care and referring provider information, diagnoses, insurance and guarantor verification, real-time insurance eligibility, point-of-service cash collections, and registration-related patient, account, and claim edit work queues.
- Contact provider offices and review patient medical charts for diagnosis and medical-necessity information when needed.
- Cross-train in all areas of the location or region, including outpatient and Emergency Department areas where applicable.
- Greet and direct patients and visitors throughout the facility.
- Monitor and enforce the facility's visitor policy when applicable.
- Answer internal and external calls on the main department or facility line and provide information about the facility and its services.
- Promote and help increase use of the MyChart patient portal and patient self-service capabilities.
- Oversee and assist patients with the Welcome Kiosk and On My Way technology, including monitoring self-scheduled patient arrivals and their journey throughout the visit.
- Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications before service when they are not documented in the chart.
- Obtain medical license numbers, National Provider Identifiers, and UPINs through appropriate websites for new provider entries to ensure accurate results routing and claim submission and payment.
- Communicate and coordinate with SLPG practices, clinical and diagnostic departments, and revenue-cycle departments to support patient experience, clean claim submission, and payment for services.
- A certificate or degree in a health care-related field is preferred.
- An insurance background is preferred.
- Knowledge of medical terminology is preferred.
- Previous medical administrative experience and/or health care-related education courses are preferred.
- Knowledge of the Epic health information system is preferred.
St. Luke's University Health Network is a nonprofit academic health network serving eastern Pennsylvania and neighboring communities. The network operates hospitals, physician practices, urgent care, outpatient centers, home health, research, and health-professions education. It serves patients, families, clinicians, students, researchers, and communities across its regional footprint. Its operating model centers on integrated care, education, and research supported by systemwide clinical, technology, facilities, and administrative functions. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient access. Teams support coordinated daily delivery.
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