Job Description Summary
Organization Summary:
The OCS Account Manager serves as a retain and grow leader of relationships with current employers, and news employers as acquired by the Account Executive team. Annually, the AM is responsible for creating and executing an Account Plan for each hiring entity as assigned and in line with an annual territory plan. The primary interaction with employers involves strategic engagement relevant to employer recruitment activities that include but not limited to: developing and creating recruiting strategies for employers recruiting at the Smith School of Business via advertising job opportunities and making logistical arrangements related to campus recruiting visits via HireSmith, employer events via virtual or in person that may consist of scheduling information sessions, on campus interviews, employer-of-the-day requests and other networking events. Student interaction primarily involves updating HireSmith academic information, approving undergraduate, graduate and alumni resumes, scheduling and editing time availability for interviews, student registration for information sessions, workshops and other employer recruiting events. The Account Manager will also work as a liaison to the greater OCS to assist with employer engagement opportunities to assist in overseeing, managing and coordinator larger employer events. The Account Manager will oversee the coordination with internal and external stakeholders to oversee employer engagement opportunities in OCS, including but not limited to career fairs (virtual and in person), networking events, venue and catering contracts, and budget oversight as well as manage and oversee employer registration approvals, career fair payment processing as well as forward payments to accounts payable and keep accurate records and establish standardized event procedures and train student or event staff into properly executing them.
The primary goal is to retain 85% of current accounts and expand those relationships to grow the number of job postings in each account annually.
Other duties as assigned, working 4 days in the office for core hours of 8:30am-5pm, with flex hours to work evenings and weekends as needed for events with employers and students.
About The Robert H. Smith School of Business:
One of 12 schools and colleges located on the University of Maryland, College Park campus, the Robert H. Smith School of Business is a recognized leader in management research and education for the global economy. A comprehensive business school, Smith offers undergraduate, specialty masters, online graduate programs, full-time and part-time MBA, Executive MBA, PhD, and non-degree executive education programs as well as outreach services to the corporate community. The school is consistently ranked among the top business schools by leading business publications such as U.S. News & World Report, Financial Times, Bloomberg BusinessWeek, and The Wall Street Journal.
Physical Demands:
Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive movements (motions) of the wrists, hands, and/or fingers for typing writing, and operating office equipment. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; writing; viewing a computer terminal; extensive reading.
Preferences:
Bachelor’s degree with 3-5 years of experience in customer account management.
Event management, human resources and higher education employer relations a plus.
Strong customer service orientation. Willingness to go above and beyond to meet and exceed internal and external stakeholders’ needs and to achieve customer delight. Passion for serving customers with proactive solutions that grow relationships and strengthen partnerships. Anticipates customer requirements, expectations, and needs. Has a pleasant, approachable style and is willing to build long-term employer relationships that work. Ability to listen with empathy and provide result-driven solutions to ensure exceptional customer satisfaction.
Strong knowledge of the student career experience and the employment marketplace (preferred).
Excellent ability to build and maintain effective relationships with various stakeholders, including but not limited to students, faculty, staff, Smith School leadership, alumni, employer representatives, and community leaders. Strong written communication, verbal communication, and attentive and active listening skills; demonstrated ability and experience in delivering direct and constructive feedback to improve professionally.
Strong interpersonal skills and social acumen. Displays empathy and is perceptive and attuned to the mood in the work environment and student needs.
Ability to work with and relate to people from diverse backgrounds and cultures. Strong teamwork orientation.
Effectively leverages constructive conflict to drive team effectiveness.
Fosters collaboration and cultivates and leverages networks with people across a wide variety of functions within and outside the Smith School.
Strong ability to collaborate with immediate peers and colleagues to generate and identify sound solutions that promote OCS’ overall effectiveness.
Ability and willingness to work late nights and weekends as needed.
Ability to travel on occasion.
Proficiency in Salesforce and Microsoft Office applications: Word, Excel, PowerPoint, Outlook.
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: Five (5) years of professional program management experience.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of business acumen to understand key business drivers, organizational communications, and data.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Ability to exercise independent judgment and discretion.
Ability to develop and administer new policies and procedures.
Ability to interpret and apply policies, procedures, regulations, and laws.
Additional Job Details
Required Application Materials: Please submit resume, cover letter and three professional references.
Best Consideration Date: February 28, 2025
Open Until Filled: Yes
Job Risks
Financial Disclosure Required
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
BMGT-Dean-Career Management
Worker Sub-Type
Staff Regular
Salary Range
$90,000-$100,000
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO/AA Statement
The University of Maryland, College Park is an Equal Opportunity/Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy.
Women, Minorities, Disabled, Veterans, and LGBTQ+ Welcome!
Diversity Statement
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Title IX Non-Discrimination Notice
The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.
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