ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

•37th largest credit union in the U.S. and the largest financial institution based in the North Bay

•Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•Recognized by Forbes as one of “America’s Best Small Employers 2023"

•Voted Best Places to Work in the North Bay 19 years in a row

•World-class Employee Engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Industry leading Net Promoter Scores across the U.S.

Join us and discover why you'll love working at Redwood Credit Union!

Redwood Credit Union is looking for a Business Continuity Specialist who will be responsible for the planning, organizing and performing activities/projects for RCU's business continuity program. Proactively identify and evaluate business continuity risks and controls, identify issues and/or areas for improvement in efficiency or effectiveness, and work with management in developing actions plans to ensure risks are effectively mitigated and issues are corrected. Assist in coordinating RCU’s incident management response and disaster recovery.

ESSENTIAL FUNCTIONS:

Business Continuity Program Management

• Develop and maintain RCU’s Business Continuity Plans; communicate expectations with respect to plan review and Business Impact Analysis (BIA) maintenance.

• Ensure plan updates are consistent with RCU business continuity standards and are consistent with facility and technology capabilities and vendor support.

• Design, conduct, and document testing and training as required by the Business Continuity Program.

• Plan, conduct and maintain an enterprise-wide Business Impact Analysis (BIA). Analyze BIA data and report findings to the Compliance Manager.

• Perform risk analysis for business areas to identify points of vulnerability and recommend risk reduction strategies to business owners.

• Manage business continuity related projects, including setting project goals, coordinating efforts between multiple departments, monitoring for effectiveness, and ensuring projects are consistent with RCU’s business continuity standards.

• Draft business continuity status reports for the Compliance Manager, including reports designed for Executive and Board communication.

Incident Management

• Develop and maintain incident management plans and procedures designed to support and guide RCU’s leadership response during crisis events and ensure support is provided to team members.

• Assist RCU’s leadership team during crisis situations by coordinating the activities of the Incident Response Team; coordination includes ensuring all tasks are properly assigned, communicated, and completed, performing situation monitoring and reporting situation updates to RCU Executives, and maintaining records of key developments of the incident.

• Under the supervision of the Compliance Manager, develop postmortem analyses of past incident handling and draft recommendations to enhance RCU future incident management strategies.

• Maintain supplies of emergency materials designed to support RCU’s leadership team during crisis situations.

Testing and Training

• Plan, design, and conduct tests, drills and table-top activities designed to test the effectiveness of RCU’s Business Continuity Plans and Incident Management Procedures.

• Develop and prepare training on business continuity subjects for RCU leaders.

• Develop and coordinate employee educational campaigns designed to enhance employee personal preparedness.

Minimum Qualification: Knowledge, Skills and Abilities

Strong problem solving, planning, communication, organizational and interpersonal skills.
Insight and judgment to initiate timely and appropriate action.
Meticulous attention to detail.
Ability to communicate complex ideas effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with diverse groups of people.
Ability to organize, coordinate and prioritize a variety of activities simultaneously.
Ability to act independently and confidentially, using discretion, and tact.
Ability to distinguish and manage confidential material and information.
Ability and desire to work in a team environment, and ability to work independently.
Skill in the operation of a PC and use of Microsoft Office software, browser- based applications, and internet and intranet applications.
Basic knowledge of financial services, credit union industry and regulations, terminology, and procedures.

Physical Requirements

Ability to stand, bend, stoop, sit, walk, and reach overhead, twist and turn.
Ability to lift up to 25 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors; majority of the time is spent sitting at a desk.

Licenses and Certifications

Business Continuity Officer Certification is desirable.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years’ experience in the financial services industry, business continuity, risk management, or project management.

Compensation: Base starting range: $29.00 to $39.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

Business Continuity Specialist

Redwood Credit Union

Compensation Overview

Minimum Qualification: Knowledge, Skills and Abilities

Physical Requirements

Licenses and Certifications

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