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Systems Integration Manager
Confirmed live in the last 24 hours
Palo Alto, CA, USA • Remote
Experience Level
Desired Skills
Customer Service
Data Analysis
  • Bachelor's Degree in Business, Computer Science or MIS disciplines
  • Excellent oral and written communication skills to technical and non-technical personnel
  • Excellent problem identification and solving ability skills
  • Knowledge of best practices in integration standards and approaches
  • 3+ years of experience with working with or owning system integrations
  • Project management, system implementation, and system integration experience
  • Analytics, reporting and database experience a plus
  • Ability to work in a stand-alone role but also employ team skills as you will be working on cross functional projects and activities
  • Excellent business systems support and customer service skills
  • Self-starter with excellent written and verbal communication, organizational, decision-making, research, analytical, problem-solving, and time management skills
  • Works well under pressure
  • Ability to quickly adapt to changing needs/environments
  • Excellent base software skills with strong proficiency in Excel and PowerPoint
  • Serve as the lead systems integration resource for the Business Systems Team
  • Own implementing, maintaining, and growing the integration landscape
  • Provide recommendations and guidance for all integrations that connect to our AI-driven solution
  • Review integration designs to rationalize data models and unnecessary design elements
  • Experience working with solutions such as Dell Boomi, Workato, or similar applications
  • Collaborate with the Business Systems Team, Finance, Operations, Professional Services, and Sales to assess business requirements, and to form an approach for all things integrations
  • Test and deploy connection points in line with business and system requirements
  • Manage requests for new features or functionality, and assist with the prioritization of these requests
  • Effectively partner with Managed Services Provider for resolution of production issues
  • Enhance existing functionality and improve processes within our current integrations
  • Review and come up to speed for any integrations you are unfamiliar
  • Act as primary contact for all system integration related issues from daily operations
  • Develop, test, and deploy customizations, third-party tools/applications and new integration functionality based on evolving business needs
  • Stay current on features and product releases through training and self-study
  • Monitor usage of systems and track performance
  • Support the change management and release process for integrations
  • Collaborate with internal stakeholders (i.e., executive team, management, and sales) to gather and document operational and functional requirements and translate them into operational solutions
  • Management of user acceptance testing
Company Overview
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.