United Kingdom - Remote

Why Us

NewRocket is a ServiceNow Global Elite Partner, delivering solutions that revolutionise the world of work.  We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients.  We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

The Role 

• Ensure team organisation, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity.
• Deliver measurable positive results within the client and team’s timelines and budgets.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget.
• Research industry impact and innovative opportunities to propose product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations.
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What You Will Be Doing 

• Helping integration team in planning and packaging the ServiceNow integration solution.
• Working with our clients directly to help transform business solutions and deliver solutions using your knowledge of ServiceNow platforms.
• Conducting requirements analysis sessions and customer workshops.
• Troubleshooting and supporting ServiceNow based applications and systems.
• Drafting use cases and functional requirements documents as well as proposals and statements of work for solutions.
• Reviewing and providing guidance on functional requirements documents.
• Providing technical assistance in a pre-sale’s capacity.
• Designing custom or product-based solutions based on ServiceNow applications.

What You Bring Along

• Strong knowledge of Architecture principles for cloud-based platforms
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Relevant ServiceNow certifications and trainings 

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  [email protected]. 

As a federal government contractor, NewRocket is subject to federal vaccine mandates.  As a result, all NewRocket employees who work on or support federal government contracts must be fully vaccinated as a condition of employment.  Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.  Candidates for positions working on or supporting federal government contracts who do not receive an accommodation will be required to show proof of vaccination upon commencing employment.