Full-Time
Data Center Security Operations Technician 2
Updated on 9/3/2026
CyrusOne
1,001-5,000 employees
Leases enterprise-class, carrier-neutral data centers
No salary listed
Whitney, TX, USA
In Person
Bachelor's
 Security & Protective Services |
|---|
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- Working knowledge of security operations and physical security systems support in a critical or service-oriented environment.
- Ability to perform troubleshooting, repair, replacement, and preventive maintenance for security components with less direct supervision.
- Ability to identify issues, apply standard corrective actions, and escalate more complex problems appropriately.
- Ability to support incident response, issue resolution, and operational recovery activities in alignment with defined procedures.
- Strong documentation, communication, and coordination skills in support of operational continuity and execution quality.
- Ability to manage assigned work with increasing independence across one or more assigned metros.
- Working knowledge of physical security systems, low-voltage cabling, device termination, and field device connectivity.
- Familiarity with Windows operating systems, networking fundamentals, and basic database or system-level troubleshooting.
- Working knowledge of common physical security system protocols, access control concepts, and device communication paths.
- A high school diploma or equivalent is required.
- Support day-to-day onsite security operations across assigned critical data center environments in alignment with established procedures, standards, and site requirements.
- Perform assigned operational tasks to support safe, secure, and reliable site execution.
- Follow defined workflows, operating procedures, and escalation paths to support standardized execution and operational readiness.
- Support routine site activities and issue identification to help maintain security system availability and day-to-day continuity.
- Communicate observed issues, operational risks, and support needs through appropriate channels in a timely manner.
- Work closely with site teams and broader security partners to support disciplined execution, service continuity, and customer trust.
- Perform troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
- Complete routine corrective actions, part replacement, and component swaps in accordance with established procedures and approved practices.
- Support troubleshooting of device connectivity, low-voltage cabling, termination, and related field issues affecting system performance.
- Apply working knowledge of Windows-based systems, networking fundamentals, and security system communication paths during troubleshooting and escalation.
- Identify, document, and communicate equipment issues, damage, performance concerns, and follow-up needs that may affect system functionality or operational continuity.
- Track materials used, replaced components, and support needs accurately to help maintain inventory visibility, critical spare awareness, and site readiness.
- Identify and communicate low-stock items, missing parts, or material issues through appropriate channels to support timely replenishment and site continuity.
- Escalate issues that exceed defined scope, complexity, or technical capability through appropriate channels.
- Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures.
- Assist with issue assessment, onsite verification, troubleshooting, and recovery actions to help restore normal operations.
- Provide accurate updates, timely escalation, and clear documentation during incident response and issue resolution.
- Support disciplined execution during outages, system failures, and other events requiring rapid onsite coordination.
- Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
- Coordinate with site teams and appropriate support partners to complete assigned work and maintain operational continuity.
- Support site readiness by helping ensure security components and related operational controls remain functional, available, and ready for use.
- Communicate clearly and professionally with internal stakeholders during routine support activities, issue resolution, and escalations.
- Support customer confidence through reliable execution, responsiveness, and adherence to established standards and service expectations.
- Help identify and communicate recurring issues, support needs, or readiness concerns through appropriate channels.
- Complete required training and apply learned procedures, tools, and standards in day-to-day work.
- Demonstrate increasing independence in assigned work while seeking guidance when needed.
- Respond constructively to coaching, feedback, and direction, and apply lessons learned to improve execution quality.
- Demonstrate teamwork, accountability, and professionalism in support of site and team objectives.
- Support a culture of standardized execution, disciplined escalation, and operational reliability.
- Contribute to continuous learning and readiness through active participation in training, knowledge sharing, and day-to-day team support.
- Two to four years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment.
- Experience performing basic troubleshooting, repair, replacement, and preventive maintenance on field devices.
- Experience working with service tickets, maintenance logs, or work order systems.
- An associate’s or bachelor’s degree is preferred.
- Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field is preferred.
- Relevant certifications are a plus but not required.
CyrusOne owns and manages large-scale data center properties where businesses rent space to house their IT infrastructure. Through a model of colocation and cloud solutions, the company provides secure facilities equipped with power, cooling, and carrier-neutral connectivity that allows clients to choose their own network providers. CyrusOne distinguishes itself by using an optimized supply chain to build and deploy data centers faster than other providers, helping customers scale their operations quickly. The company's goal is to provide a reliable and flexible global platform that meets the high-density data storage and processing needs of large enterprises.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Dallas, Texas
Founded
2000
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Simplify's Take
What believers are saying
- Ealing Council approved CyrusOne's Southall campus in July 2026, unlocking London growth.
- CyrusOne started Fairfield, Texas, a $1.5 billion, 760MW campus beside Calpine's plant.
- Bob Hennegan joined in June 2026, strengthening U.S. operations for AI-era reliability demands.
What critics are saying
- ShinyHunters claimed 12.9 million Salesforce records and 600GB SharePoint data on August 23, 2026.
- Stolen floor plans, badge audits, and access records create physical security risk for months.
- A leaked tenant map plus credentials could trigger customer defections, regulatory probes, and ransom spirals.
What makes CyrusOne unique
- John Hatem knows CyrusOne intimately after 15 years and every operating function.
- CyrusOne pairs hyperscale delivery with build-to-suit, colocation, and interconnection across three continents.
- Manufacturing-driven design and supply-chain execution speed campus buildouts faster than traditional REIT peers.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↓ -4%ShinyHunters hackers claim to have hit data center provider used by Microsoft and Meta. * ShinyHunters adds CyrusOne to its victim list, demanding $13m ransom * Claimed theft includes 12.9 million Salesforce records, 600GB SharePoint data, PII, contracts, and facility diagrams * Breach could enable physical intrusions and supply-chain attacks; CyrusOne has not commented or paid The infamous ShinyHunters ransomware crew has added CyrusOne, a major US data center operator, to its list of victims, claiming to have stolen a treasure trove of highly sensitive data which, if proven true, could turn this into a bonafide catastrophe for the company and its customers. Overall, ShinyHunters claims to have exfiltrated 12.9 million Salesforce records, more than 182,000 rows from the Salesforce Contacts object, more than 600 GB of SharePoint data, more than 8,300 employee records containing personally identifiable information (PII), executed contracts, master service agreements, NDAs, and service agreements, data center floor plans, electrical diagrams, access-control records and badge audits, physical key inventories, security policies, critical Environment Reliability Management documentation, and various passwords and credential artifacts. No samples have been posted just yet, but researchers don't see it as suspicious, but rather as a pressure tactic. Latest Videos FromTechRadar What makes this attack different. In exchange for deleting all of the stolen data, ShinyHunters is demanding $13 million from CyrusOne which, at this time, is not commenting on the claims, and is seemingly not interested in negotiations. "They are refusing to pay a $13 million demand. They have 24 hours left to engage with us. We hold 12.9 million Salesforce records," the attackers allegedly wrote. Ransomware groups steal sensitive corporate data all the time, but this incident has the potential to be among the most devastating data breaches ever. Some of the secrets that were nabbed cannot simply be changed: data center floor plans, electrical diagrams, access-control records, badge audits, physical key inventories, this kind of intelligence can be used for physical breaches. If criminals know how keys are assigned, how the data center is organized, where surveillance cameras are located, and how guards operate, it makes it easier to physically break it. "You can't patch a building," the researchers warned, noting that some of the things that can be changed, such as physical keys and access zones, still take months and "real money", they added, hinting at just how big the problem could be. CyrusOne runs some 50 facilities all across the United States and serves hundreds of companies and corporations. Some of its clients include Fortune 1000 companies, as well as big tech names such as Microsoft, Meta, Verizon, AT&T, IBM, and CME Group. Compounding the problem even further is the fact that ShinyHunters stole information about CyrusOne's customers, such as Meta, or Microsoft. Information about the locations of certain customers, the services they're paying for, the NDAs, service-level agreements, and contact information, can all be used for highly tailored, sophisticated phishing attacks that could turn this incident into an unprecedented third-party supply-chain attack. "Contracts, MSAs, and NDAs identify the tenants as a customer list overlaid on a building map, with pricing and SLAs attached," the researchers added. No reaction. To add insult to injury, ShinyHunters also seems to have stolen information about the company's power, cooling, and critical-environment reliability processes, which they could leverage to physically attack the servers, causing disruptions, outages, and possibly fires. The group first added CyrusOne to their site on August 20 2026, although at that moment, the name of the victim was redacted, the researchers said. Instead, ShinyHunters posted a warning, saying "Final warning - pay or leak". The company was given until August 24 to reach out which, it would seem, did not happen. Three days later, on August 23, ShinyHunters publicly named CyrusOne as their victim, and stated that they demanded $13 million for the files. Wilson’s Media LLC is now well past the deadline, and nothing's changed - the victim hasn't spoken out, and ShinyHunters did not leak the files. The best antivirus for all budgets Follow TechRadar on Google News and add Wilson’s Media LLC as a preferred source to get its expert news, reviews, and opinion in your feeds. ShinyHunters adds CyrusOne to its victim list, demanding $13m ransom Claimed theft includes 12.9 million Salesforce records, 600GB SharePoint data, PII, contracts, and facility diagrams Breach could enable physical intrusions and supply-chain attacks; CyrusOne has not commented or paid The infamous ShinyHunters ransomware crew has added CyrusOne, a major US...
Ransomware Group shinyhunters hits: CyrusOne, LLC. HookPhish team Summary. In the latest cybersecurity news, CyrusOne, LLC. - an organization based in US - has fallen victim to a ransomware attack conducted by the group shinyhunters. This data breach, discovered on Aug 23, 2026, 20:27 UTC, underscores the increasing need for proactive cybersecurity defenses as HookPhish continue through 2026. Incident report. | Target Organization | CyrusOne, LLC. | | Threat Group | shinyhunters | | Summary | Update 23 Aug: HookPhish is removing the clients name off this post. They are refusing to pay a $13 million demand. They have 24 hours left to engage with HookPhish. HookPhish hold 12.9 million Salesforce records along with: Sharepoint: (369.6 GB Compressed / 645 GB Uncompressed) 288,729 Files, 60,513 Folders - More than 182,000 rows of Customer data Extracted from the "Contacts" Salesforce Object. - Over 8,300 Rows of Employee PII (Full Name, Email, Job Title, Phone Number, ect.) - Thousands of executed contracts, MSAs, NDAs, amendments, leases, and SOWs - Extensive physical key inventory logs, verification photos, and contractor Green Badge audits - Large collection of data center drawings, floor plans, electrical one-line diagrams, security system drawings, and site schematics - Full CERM (Critical Environment Reliability Management) process library - Physical and information security policy suite plus governance materials - Regional security scorecards, KPI workbooks, GAM sheets, and signed performance packages - Credential and access-control artifacts (including PasswordList.xlsx, Okta SSC Access lists, active badge reports, and multiple Data Center Access Control forms) This is a final warning to reach out by end of day 24 Aug 2026 before HookPhish leak along with several annoying (digital) problems that'll come your way. Make the right decision, don't be the next headline. Updated: 23 Aug 2026 | Warning: FINAL WARNING PAY OR LEAK | | Date of Breach | Aug 23, 2026, 11:10 UTC | | Discovery Date | Aug 23, 2026, 20:27 UTC | | Region | US | | Business Sector | Technology | How to reduce your ransomware risk. Most ransomware intrusions start with a stolen password or a phishing email. A few proactive steps sharply cut your exposure: * awareness training - close the gap attackers exploit. * keep watch on the dark web - close the gap attackers exploit. Disclaimer. HookPhish does not engage in the exfiltration, downloading, taking, hosting, viewing, reposting, or disclosure of any stolen information. All breach data reported here is sourced from publicly available threat intelligence feeds for awareness purposes only.
CyrusOne promotes longtime executive John Hatem to CEO. Hatem, who has led nearly every operating function at the Dallas-based company, succeeds Eric Schwartz, who steered CyrusOne through its $15 billion take-private and four years of expansion. John Hatem is CEO of Dallas-based CyrusOne. [Photo: CyrusOne] Dallas-based CyrusOne, a global data center owner, developer and operator, named John Hatem CEO and a member of the company's board of directors, effective immediately. Eric Schwartz, who led CyrusOne during significant expansion, is stepping down as CEO and will work with Hatem as part of the company's succession plan. Hatem joined CyrusOne in 2011 and has held a series of increasingly senior roles across the business. Last September, he was named president, overseeing global sales and procurement along with U.S. design, engineering and construction. The company said that his extensive experience has helped establish CyrusOne as one of the world's leading digital infrastructure providers for hyperscale and enterprise customers. Hatem has built a reputation for leadership, strategic vision, operational expertise and a deep understanding of the market dynamics impacting the future of digital infrastructure. "In his nearly 15 years with CyrusOne, John has become the heart and soul of the company, having established a strong track record of building outstanding teams, carrying out winning strategies and leading operations that must continue to move at the speed of technological innovation," board members Waldemar Szlezak, partner at KKR, and Will Brilliant, partner at Global Infrastructure Partners, said in a joint statement. KKR and Global Infrastructure Partners took CyrusOne private in a roughly $15 billion deal that closed in 2022. The company now operates more than 60 data centers in the United States, Europe and Japan. Leading through growth Szlezak and Brilliant said that Hatem has earned the trust of leading enterprises, of the communities where CyrusOne operates and of his teammates. "The opportunity for CyrusOne has never been greater," they said. "And we are confident that John is the right person to guide the company forward. No one understands the company's customers, capabilities and potential more deeply than he does." Szlezak and Brilliant also praised the contributions of outgoing CEO Schwartz, who came to CyrusOne in 2022. When he arrived, he was the fifth CyrusOne CEO in three years, bringing stability to the role. "He and the team have delivered a period of record revenue growth and profitability marked by the largest customer expansion in our history, and we are grateful for his leadership," Szlezak and Brilliant said. "Today, CyrusOne is a stronger, larger and better company that is poised to capitalize on the extraordinary demand for AI infrastructure." Schwartz expressed optimism about the company's future. "It has been a privilege to lead CyrusOne, and I could not be more confident in John's leadership to take the company into its next phase of growth," he said. Extensive data center experience Hatem has led nearly every operating function of the business, including land and power, procurement, IT and sales. He left CyrusOne in 2019, then returned in October 2020 as chief operating officer. "The team at CyrusOne has built something special: a company with the engineering discipline, operational expertise, and talented personnel to deliver world-class data center capacity at the speed and scale that our customers expect," Hatem said. "I have never been more excited about what lies ahead. As workloads become more power-intensive and demand for faster delivery grows, our structural advantages have never mattered more." Before joining CyrusOne, Hatem served as the director of design and construction for ConceptCSI Global Data Center Solutions. Track Dallas-Fort Worth's business and innovation landscape with its curated news in your inbox Tuesday-Thursday. One quick signup, and you're done. Share via:
CyrusOne files to develop three buildings for $1.5bn data center campus in Fairfield, Texas. Construction has commenced on two of the three buildings, with the third to be started next month July 31, 2026 CyrusOne has filed to develop three buildings for a new data center campus in Fairfield, Texas, located next to Calpine's Freestone natural gas power plant. Construction permits have been filed with the Texas Department of Licensing and Regulation for three buildings at the campus, located on the FM 488 highway in Fairfield, Freestone County, Texas, around 90 miles (144.8km) south of Dallas. Data center company CyrusOne has partnered with Calpine LLC, a wholly-owned subsidiary of Constellation Energy Corporation, and the operator of the Freestone Energy Campus, on this 760MW data center project. Full details of the project hadn't previously been announced. Set to cost $1.5 billion, the data centers will be powered by the Freestone Energy Campus 1GW natural gas-fired combined-cycle facility, which covers approximately 506 acres. CyrusOne has broken ground on two of the three facilities, with construction of the third due to commence next month. The data center campus is expected to be completed by the end of August 2027. The data center development comprises three one-story insulated pre-cast buildings (with accessory support spaces) named DFW20A, DFW20B, and DFW20C. Each building will be 306,215 sq ft (28,450 sqm) in size, totaling 918,650 sq ft (85,345 sqm). As of yet, no tenants have been assigned to any of the three facilities, according to the TDLR filings. CyrusOne is owned by investment funds KKR and Global Infrastructure Partners, and has more than 60 operational data centers in nine countries around the world, spread across Europe, Asia Pacific, and North America. In Texas alone, it operates 15 data centers. Constellation is the largest nuclear energy company in the United States and acquired Calpine, the largest geothermal and natural gas company in the country, in a deal that closed in January 2026. CyrusOne and Calpine have partnered on another data center project located next to the Thad Hill Energy Campus natural gas power plant, announced in July 2025. The 400MW data center campus is expected to be operational by the fourth quarter of 2026. More in construction & site selection.
CyrusOne names John Hatem Chief Executive Officer to accelerate its global digital infrastructure strategy. Nearly 15-Year Company Veteran and Respected Industry Leader Succeeds Eric Schwartz DALLAS-(BUSINESS WIRE)- CyrusOne (the "Company"), a leading global data center owner, developer and operator, today announced the appointment of John Hatem as Chief Executive Officer and a member of the Company's Board, effective immediately. As part of the Company's long-term succession planning, Eric Schwartz, who successfully led CyrusOne through a period of significant expansion, is stepping down as CEO and will work together with Hatem to ensure a smooth transition. John Hatem Hatem joined CyrusOne in 2011 and has held a series of increasingly senior roles across the business. He most recently served as President, responsible for global sales, global procurement, and design, engineering, and construction in the United States. His deep experience in data center design, development, and operations has helped transform CyrusOne into one of the world's leading digital infrastructure providers for hyperscale and enterprise customers. Hatem has a proven track record of leadership, strategic vision, operational expertise, and a deep understanding of the market dynamics shaping the future of digital infrastructure. He has been equally committed to ensuring CyrusOne is a trusted presence in every community where it operates, recognizing that sustainable growth requires being a good neighbor. "In his nearly 15 years with CyrusOne, John has become the heart and soul of the company, having established a strong track record of building outstanding teams, carrying out winning strategies, and leading operations that must continue to move at the speed of technological innovation," said Waldemar Szlezak, Partner at KKR, and Will Brilliant, Partner at Global Infrastructure Partners. "He has earned the trust of many of the world's leading enterprises, the local communities in which CyrusOne operates, and his teammates. The opportunity for CyrusOne has never been greater and we are confident that John is the right person to guide the company forward. No one understands the company's customers, capabilities, and potential more deeply than he does." "The team at CyrusOne has built something special: a company with the engineering discipline, operational expertise, and talented personnel to deliver world-class data center capacity at the speed and scale that our customers expect," said Mr. Hatem. "I have never been more excited about what lies ahead. As workloads become more power-intensive and demand for faster delivery grows, our structural advantages have never mattered more." Mr. Szlezak and Mr. Brilliant added, "Four years ago, Eric came to CyrusOne to grow the business at a critical time for the company and the industry. He and the team have delivered a period of record revenue growth and profitability marked by the largest customer expansion in our history, and we are grateful for his leadership. Today, CyrusOne is a stronger, larger, and better company that is poised to capitalize on the extraordinary demand for AI infrastructure." "It has been a privilege to lead CyrusOne and I could not be more confident in John's leadership to take the Company into its next phase of growth," said Mr. Schwartz. About John Hatem John Hatem joined CyrusOne in 2011 and was named Chief Operating Officer in 2020, leading design, construction, IT, and operations. During his time with the company, he has led nearly every operating function of the business, including land and power, procurement, IT, and sales. He became President in 2025, responsible for global sales, global procurement, and U.S. design, engineering, and construction. Under his leadership, the Company championed a manufacturing-driven approach to data center development, design, supply chain management, and construction which has become a competitive differentiator in the industry. Before joining the Company, John served as the director of design and construction for ConceptCSI Global Data Center Solutions, one of the preeminent construction firms in the industry dedicated to designing, planning, and constructing mission-critical facilities. John began his career as a network operations engineer, working with some of the world's largest financial companies, including JPMorgan Chase & Co. (formerly Bear Stearns & Co. Inc.), Deutsche Bank, and Morgan Stanley, where he was responsible for the strategic design, planning, and control of mission-critical data centers worldwide. About CyrusOne CyrusOne is a leading global data center owner, developer, and operator, delivering sophisticated digital infrastructure solutions worldwide. Headquartered in Dallas, Texas, the Company operates over 60 data centers across the United States, Europe, and Japan. Specializing in comprehensive solutions for hyperscale and enterprise companies, CyrusOne enables customers to align with their unique business and sustainability goals, catering to the complex needs of AI-driven applications and services workloads. CyrusOne's data centers offer unparalleled flexibility, enabling customers to modernize, simplify, and rapidly respond to changing demands. CyrusOne delivers tailored build-to-suit, colocation, and interconnection solutions that meet the evolving digital needs of its customers. Follow CyrusOne on LinkedIn.