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Full-Time

Sales Support Specialist

Posted on 3/15/2024

Proconex

Proconex

201-500 employees

Provider of process automation control systems

Industrial & Manufacturing
Energy

Entry

Phoenixville, PA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Marketing
Customer Service
Requirements
  • Bachelor's degree in supply chain and logistics
  • Desire to learn more about industrial or manufacturing process equipment
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Willingness to travel to meet with customers and attend industry events
Responsibilities
  • Work with enterprise industrial customers to interpret requests and specifications of mechanical equipment
  • Using your engineering background, actively develop real-world solutions for customers
  • Prepare quotes for mechanical equipment, see through delivery & follow-up
  • Utilize advanced ERP system to perform order entry, acknowledgement, status checking and expediting
  • Troubleshoot Emerson flow control products such as control valves and regulators
  • Grow existing accounts by developing strong relationships with customers and understanding their needs
  • Provide technical support to customers by answering questions and providing solutions for Emerson flow control products
  • Work closely with the operations team to ensure timely delivery of products and services
  • Collaborate with the marketing team to develop sales collateral and promotional materials

Proconex provides process automation control systems, valves, control devices, and related technologies and services, mainly in the Mid-Atlantic region. The company focuses on the industrial automation market, serving sectors like manufacturing, energy, and utilities. Their products, which include solenoids, pneumatic accessories, measurement instrumentation, and more, help businesses monitor and control industrial processes to enhance efficiency and safety. Proconex partners with Emerson to offer a wide range of solutions, benefiting from an integrated network of certified partners. This collaboration allows Proconex to deliver comprehensive services, including installation and technical support, setting them apart from competitors. The goal of Proconex is to improve operational efficiency and decision-making for their industrial clients.

Company Stage

N/A

Total Funding

N/A

Headquarters

Royersford, Pennsylvania

Founded

1948

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
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Simplify's Take

What believers are saying

  • Being an Emerson Impact Partner provides Proconex with access to cutting-edge technologies and a robust support network, which can drive innovation and growth.
  • Proconex's focus on high-quality products and comprehensive services can lead to strong client relationships and high customer retention rates.
  • The industrial automation market is growing, and Proconex is well-positioned to capitalize on this trend, especially in sectors like manufacturing, energy, and utilities.

What critics are saying

  • The reliance on Emerson as a key partner means that any changes in this relationship could significantly impact Proconex's business operations.
  • Focusing primarily on the Mid-Atlantic region may limit Proconex's growth opportunities compared to competitors with a broader geographic reach.

What makes Proconex unique

  • Proconex's strategic partnership with Emerson allows it to offer a comprehensive range of high-quality automation products and services, setting it apart from competitors who may not have such strong alliances.
  • The company's focus on the Mid-Atlantic region enables it to provide specialized, localized support and services, which can be more effective than the broader, less personalized approaches of larger competitors.
  • Proconex's extensive product portfolio, including solenoids, pneumatic accessories, and measurement instrumentation, ensures that clients can find all necessary automation solutions under one roof, enhancing convenience and integration.

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