Company:
Oliver Wyman
Description:
Oliver Wyman is now looking to hire a Learning Delivery Specialist to join our global L&D team!
This role can be based out of our Dubai or Riyadh office.
Job Overview:
Oliver Wyman is seeking a Learning Delivery Specialist to be part of the Learning and Development (L&D) team within the Human Capital function. This role will be part of the global Learning and Development team, responsible for organizing, delivering and evaluating high quality training programs and training events for mainly Oliver Wyman’s Consultant populations. Specifically, the role will be responsible for assigned programs and for supporting the administrative needs of courses for the regional team. This role will have a regional focus within India, Middle East & Africa, although will be expected to work seamlessly with the global team and may be required to travel where needed. The role may also support programs delivered for the Support Professional, Specialist or Partner population.
Being part of a global team the individual will need to be a detail oriented, self-starter who can operate without close supervision. They must be a team player and will require excellent communication skills to work in a complex, demanding and global professional services environment. The role also requires a high degree of organization, significant attention to detail, strong customer service orientation with outstanding client relationship building skills.
A successful candidate in this role will be someone who has strong problem solving and communication skills, is able to independently balance time, priorities and attention to detail to further the development of the L&D function, and themselves, within the business.
Key Responsibilities:
Program Custodian
L&D Ownership: Own and communicate how L&D programs fit into broader colleague development, establishing knowledge of required skills at various career stages.
Relationship Management
Stakeholder Coordination: Communicate with Attendees, Faculty and Human Capital functions (e.g., Talent Management, Recruiting) to synchronize training with career progression.
Vendor Relations: Develop strong relationships with internal facilitators and external vendors to enhance program delivery.
Program Delivery Ownership
Program Coordination: Oversee all planning aspects, including logistics for classroom and virtual sessions (e.g., room bookings, catering, materials).
Facilitator Management: Select and foster relationships with appropriate facilitators based on course content and participant profiles.
Program Hosting: Serve as in-room host to foster and facilitate a supportive learning atmosphere.
Logistics Management: Handle onsite logistics and attendee inquiries, ensuring smooth program execution.
Social Events: Organize team-building and social events, managing venues and budgets while promoting professional engagement.
Budget Adherence: Ensure programs are delivered within budget constraints.
Training Support: Act as co-host in virtual training sessions, leveraging technical tools like Workday Learning and Zoom.
Continuous Improvement
Feedback Analysis: Summarize feedback from participants and facilitators to identify improvement areas.
Process Optimization: Work with the L&D team to enhance operational efficiencies.
L&D Advocacy
Initiative: Enhance the visibility of the L&D brand in the IMEA region, actively driving and engaging in internal initiatives.
Experience Required:
3 to 8 years experience in corporate Learning and Development.
Proven track record of end-to-end delivery of both complex virtual and in person programs.
Experience in a fast-paced commercial environment; professional services or management consulting background preferred.
Familiarity with the GCC region is desirable.
Proficient in Microsoft Word, Excel, and PowerPoint; knowledge of L&D tools (LMS/LXP, Event Management software) is essential.
Skills and Attributes:
Communication: ability to articulate ideas and facilitate discussions with diverse stakeholder groups.
Problem Solving: Structured thinker and agile problem solver, able to adapt quickly to changing scenarios.
Initiative: Strong initiative and creativity, with minimal oversight.
Time Management: Excellent prioritization and time management skills.
Attention to Detail: High level of detail orientation in all tasks.
Assertiveness: Confident in decision-making and managing relationships.
Interpersonal Skills: Ability to build and maintain strong working relationships at all levels.
Sense of Humor: Positivity that fosters a collaborative atmosphere.
Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Training