Full-Time
F&B Captain
Posted on 9/22/2025
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Dubai - United Arab Emirates
In Person
Note: The location lists region 'sharjah' which corresponds to Emirate of Sharjah; use as state. No remote option; job is on-site.
 Operations & Logistics (1) |
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- High school diploma or equivalent
- Minimum 2 years of experience in a supervisory role in F&B service
- Strong understanding of hospitality service standards
- Excellent communication and leadership skills
- Ability to manage stressful situations and resolve conflicts
- Detail-oriented with a focus on customer satisfaction
- Excellent organizational and team management skills
- Flexibility to work various shifts, including evenings and weekends
- Assist the F&B Supervisor whenever required
- Supervise and coordinate activities of Heartists personnel
- Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
- Ensure consistent high-level service and customer satisfaction
- Manage Heartists schedules and handle operational logistics
- Liaise between the kitchen and service areas to ensure smooth operations
- Address and resolve guest complaints and concerns promptly
- Maintain inventory and report needs for supplies and equipment
- Train new Heartists and conduct regular team meetings
- Implement and monitor health and safety protocols
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Simplify's Take
What believers are saying
- Exclusive Resorts' stake accelerates Onefinestay's global luxury villa expansion.
- €500 million 7-year bond issuance at 3.625% strengthens financial position since August 2025.
- Ennismore partnership enhances lifestyle brands beyond traditional hotel segments.
What critics are saying
- Marriott erodes A Club retention, capturing 30% more business travelers within 6-12 months.
- Airbnb diverts 40% upscale villa revenue from Onefinestay and Squarebreak ongoing.
- Rising rates hike €4bn debt costs by 2-3%, breaching covenants in 18-24 months.
What makes All Accor unique
- Accor unites 5,836 hotels across 110 countries as Europe's largest hospitality company.
- ALL Accor integrates booking, loyalty, restaurants, and events for unified revenue growth.
- Asset-light model delivers digital, loyalty, and procurement expertise to hotel owners.
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Company News
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