Position Summary

Job Description Summary
The Business Development Coordinator is responsible for developing new business and retaining current customers by providing them with the best customer service. The role develops and enhances relationships with brokers and agents, coordinates with customers for any ad-hoc requests and addresses their enquiries. They support the business development team with any administrative tasks as needed.

What will your job entail?

Responsibilities:

• Executes business development plans in collaboration with management to drive growth and supports the leadership in the facilitation and closing of deals.

• Maintains existing client relationships and provides outstanding customer service through regular follow ups and responding to any ad-hoc requests.
• Works in collaboration with team leaders to develop new and enhance existing insurance agent and broker relationships.
• Facilitates the timely and accurate flow of information by coordinating between customers and account members.
• Answers inbound calls and/or chats from the queue, addressing general inquiries, complaints, and endorsement requests from clients.
• Makes outbound calls to cross-sell other insurance products and services and close additional business.
• Contributes to the preparation of marketing content such as monthly mailings, post cards, newsletters, etc.
• Administers data into multiple systems and performs cleanup, including updating contact information of agents/brokers, removing duplicates, and maintaining accurate profiles.
• Performs various other executive operational duties as required such as making travel arrangements or scheduling appointments and supports the Business Development team with any ad-hoc business request.

Work Experience:

• Minimum of 1 year of experience in Customer service or Insurance industry or a related field is preferred.

Education:

• High School Diploma or equivalent.

Licenses & Certifications:

• Prescribed: Minimum requirements for state P&C and/or surplus line licenses.
• Preferred: Certified Sales Professional (CSP)
   

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $52,000.00 - $65,000.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job’s general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.