Full-Time
Future Opportunity Deskside Consultant
Updated on 4/16/2024
Provides digital organization and Hybrid IT solutions
Consulting
Cybersecurity
Mid
Houston, TX, USA
Required Skills
Citrix
Linux/Unix
Requirements
- 3+ years of related IT experience
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Experience supporting Microsoft environments in a deskside support role
- Experience with Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
- ITIL Incident Management understanding
- Ability to diagnose, research and solve technical and data issues independently
- Ability to work with ServiceNOW
- Knowledge of network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills
Responsibilities
- Assist all customers with their questions about supported software and computing platforms
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
- Install and support PC, laptop, tablet, and mobile hardware and software
- Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
- Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
- Escalate Tier 2 incidents according to client specifications
- Install applications and computer peripherals
- Conduct remote troubleshooting
- Track and escalate outages
Long View Systems provides digital organization solutions, specializing in modern workplace empowerment, business data and dynamics, cloud services, and network optimization. Their Hybrid IT solutions encompass cloud, IT infrastructure, managed services, and end user support, offering innovative and cost-effective technology solutions for clients across North America.
Company Stage
N/A
Total Funding
N/A
Headquarters
Calgary, Canada
Founded
1999
Growth & Insights
Headcount