Future Opportunity Deskside Consultant
Posted on 4/2/2024
Long View Systems

1,001-5,000 employees

Hybrid IT solutions provider for businesses across North America
Company Overview
Long View Systems stands out as a leading IT solutions and services company in North America, offering a comprehensive range of Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support. Their business-focused approach allows them to customize future IT landscapes for their clients, providing flexibility and cost-effectiveness. Additionally, their commitment to AI, as evidenced by their dedicated approach, further solidifies their position as a forward-thinking industry leader.
Cybersecurity
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

1999

Headquarters

Calgary, Canada

Growth & Insights
Headcount

6 month growth

0%

1 year growth

8%

2 year growth

7%
Locations
Houston, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Citrix
Linux/Unix
CategoriesNew
IT Consulting
Consulting
Requirements
  • 3+ years of related IT experience
  • Knowledge of server operations, infrastructure, web interfaces, and remote access tools
  • Experience supporting Microsoft environments in a deskside support role
  • Experience with Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
  • ITIL Incident Management understanding
  • Ability to diagnose, research and solve technical and data issues independently
  • Ability to work with ServiceNOW
  • Knowledge of network security practices and anti-virus programs
  • Excellent problem-solving and multitasking skills
Responsibilities
  • Assist all customers with their questions about supported software and computing platforms
  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment
  • Install and support PC, laptop, tablet, and mobile hardware and software
  • Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
  • Troubleshoot and diagnose problems and resolve Tier 1 incidents according to the client and/or LVS service catalog
  • Escalate Tier 2 incidents according to client specifications
  • Install applications and computer peripherals
  • Conduct remote troubleshooting
  • Track and escalate outages