At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

Modernizing Medicine is hiring a Lead Patient Services Specialist. The Lead Patient Services Specialist serves as primary contact for patient calls regarding patients balance inquiries, claims processing, insurance updates and payment collection.

The Role:

• Accurately input and update patient account information and document call into PM
• Serve as a subject matter expert (SME) in patient billing resolutions
• Serve as a liaison on patient account inquiries between the client and account services team
• Serve as a point of contact to ensure internal teams daily workflow processes are completed, supported and provide a strong floor presence
• Analyze performance metrics and trends and report to management
• Analyze departmental processes and recommend resolutions
• Spearhead and lead special projects to support and enhance our customer/patient facing activities
• Ensure department targets and Key Performance Indicator (KPI) benchmarks are met

Skills & Requirements:

• Bachelor’s degree preferred
• Medical billing and coding certificate preferred
• Minimum of 1-2 years of previous healthcare call center experience required
• Expert knowledge of medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs)
• High level of competency/SME in Modernizing Medicine’s PM product line
• Possess a solid understanding of call center performance metrics
• Intermediate excel skills such as the ability to perform basic calculations with formulas and functions, format spreadsheets and create visualizations of data through charts and graphs
• Strong working knowledge of business software applications such as Microsoft Word and PowerPoint
• Excellent communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
• Demonstrated ability to tailor and deliver training to team members with a variety of learning styles
• Proven ability to effectively manage time and competing priorities
• Ability and openness to learn new things
• Passionate about delivering high-quality customer service and patient satisfaction
• Proven ability to work effectively within a team in order to create a positive work environment
• Professional demeanor required such as the ability to remain calm in a demanding call environment

Modernizing Medicine Benefit Highlights:

• Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
• Employee Resource Groups
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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