Full-Time
Technical Support Specialist
Updated on 9/3/2026
Nokia
10,001+ employees
Global provider of mobile, fixed networks
No salary listed
India
In Person
Based in India; may require coordination with US time zones.
Bachelor's
 IT Operations (1) |
|---|
Get referred to Nokia
See people who can refer or advise you
- Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent with Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment
- Experience in network designs/configurations, managing, supporting and deploying network infrastructures
- Strong ability to diagnose network alerts, events or issues and Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision
- Ability to work in US time zone whenever required
- Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS
- Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS
- Hands-on experience in enterprise WAN architecture deployment and support using various industry devices and experience in campus Lan switching architecture deployment and support using various industry devices
- Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software or equivalent and ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered
- Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred and expertise level in handling complex routing design, routing issue with multi-vendor environment
- Experience in IPv6 WAN routing architecture and deployment expertise and Experience in troubleshooting Wireless LAN either Aruba or any WLAN environment. Strong operational experience in handle Wireless LAN
- Experience in troubleshooting Firewall either Fortinet or any. Strong operational experience in handle firewall at enterprise level
- Strong knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN
- Manage the lifecycle and performance of Nokia Networks network services including firewalls, DNS, and secure connectivity for global offices and partners
- Troubleshoot complex network issues in a dynamic 24x7 environment
- Coordinate with cross-functional teams to resolve incidents and ensure reliable operation of IT network security services
- Work in a global 24x7 operational environment and provide 24x7 operational coverage as required
- Provide technical guidance and support to NOC and other IT teams to address network incidents
- Good troubleshooting and operational experience
- Recent Hands-on experience would be must
- Individual contributor and Good oral and written communication skills, and ability to address conflict with others constructively
- Requirement gathering experience
- Understanding of ITIL processes
- Analyzing production network issues and resolve
- Follow troubleshooting mechanisms and suggest corrective action
- Work in US time zone for operational shift support and provide required guidance to NOC
- Administering service requests and execute network changes for the escalated incidents or priority incidents
- Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
- Coordinates with NOC engineers to analyze the issue, capture new logs if required
- Coordinate with cross technology technical team to resolve the incident
- Track issues that are intermediate in nature until its closure working with multiple stakeholder
- Ensure to provide technical update during the incident management
- Identify the issues root cause and document the root cause analyses with corrective, preventive actions
- Identify design related gaps that caused the incident and propose for preventive action
- Work through problem management process to support technical implementation
- Comply to change management process for change implementation whenever required
- Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
- Additional duties as required and possible remote implementation assistance on special projects
- Escalate to very complex network issue to L4 engineer for support
- Support in creating presentation and generates reports
- Work with network tools administration to build new monitoring solution if required
Nokia provides mobile, fixed, and cloud network solutions for service providers, enterprises, and consumers, including hardware, software, and services to build and manage 5G, fixed, and cloud networks. Customers install Nokia equipment and software or subscribe to managed services, with Nokia supplying base stations, switches, network management tools, and ongoing support, plus IP licensing. It differentiates itself by offering an end-to-end mix of technologies, software, services, and intellectual property licensing across mobile, fixed, and cloud, with a focus on sustainability and inclusivity. Its goal is to help customers deploy scalable, secure, and sustainable networks that enable digital transformation and next-generation experiences.
Company Size
10,001+
Company Stage
IPO
Headquarters
Espoo, Finland
Founded
1865
Get referred to Nokia
See people who can refer or advise you
Simplify's Take
What believers are saying
- BeeHealthy became Nokia's first healthcare Network as Code customer in September 2026.
- Saudi Arabia's AI R&D center expands local sales, talent, and exportable software.
- Settlements with Hisense and Asus reduced patent litigation and protected licensing cash flows.
What critics are saying
- Nokia plans 9,000-14,000 layoffs by end-2026, signaling severe cost pressure.
- China restructuring and fresh European cuts raised 2026 charges to about €800 million.
- Ericsson, Huawei, and cloud vendors pressure Nokia's core margins and existentially weaken carrier relevance.
What makes Nokia unique
- Nokia’s September 2026 Saudi R&D center targets AI-native network automation and 6G.
- Mobile Core Early Access gives operators live 5G Core evaluation before purchase.
- Network as Code turns operator APIs into enterprise products, starting with BeeHealthy.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 5%Nokia has launched Mobile Core Early Access, a live hosted environment enabling telecommunications providers and enterprises to evaluate advanced mobile core capabilities. The industry-first initiative offers hands-on exploration of software driving network connectivity in the AI era. The platform addresses operators' need for practical technology evaluation as mobile networks evolve to support AI-driven services and enterprise applications. Participants can assess business relevance, operational requirements, and deployment considerations before making investment decisions. After piloting with 30 companies in June, registration is now open globally. The end-to-end environment showcases 5G Core, automation, analytics, and network exposure use cases alongside radios and devices. "Mobile Core Early Access provides a practical way to experience the latest mobile core innovations in a live environment," said Kal De, Senior Vice President at Nokia.
Nokia is applying for a permit for an AI factory in Toppila, Oulu. It concerns a preliminary agreement that would enable a permit for a data center campus and its supporting functions, such as an electrical substation and a visitor center. Nokia is planning an AI campus in Oulu. The city's community services committee will consider on Tuesday a preliminary agreement that would enable the construction of a data center campus intended for AI computing in Toppila, Oulu. The campus would be located at Tervahovintie 10, behind and next to the district heating power plant. The plot is owned by the city of Oulu. A positive decision would mean that the committee would approve the preliminary agreement for the real estate deal in the Toppila area and the key terms of the future deed of sale. The decision does not yet mean that the deal will be completed. Marko Kilpeläinen, the city environment director of the city of Oulu, would consider the approval of the draft deed of sale significant. "If implemented, the project would be very significant for Finland and Oulu. I hope that the decision-making proceeds without delays," says Kilpeläinen. The buyers of the plot are Nokia Solutions and Networks Oy and Nscale DC Holdings Finland Oy. The price is estimated at 5 million euros. In the first phase, a data center and an electrical substation would be built on the plot, and in the second phase, another data center. The final deal will only be completed if the zoning, subdivision, building permit, and lease, environmental, and use right arrangements are in order. Oulun Energia Oy will apply for a building permit already on Wednesday from the building committee for the same AI Gigafactory data center, electrical substation, and visitor center. The permit is proposed to be approved, and at the same time, the applicant is proposed the right to start work before the permit becomes legally binding. Away from American IT giants. Building AI factories in Europe is an EU goal. The Union wants to be independent of American IT giants. The European Commission's initiative called InvestAI aims to secure 200 billion euros in investments in high-performance computing and AI. The Commission supports the establishment of AI gigafactories in EU countries. In the responses gathered by the EU initiative, a gigafactory has been proposed for 16 member states and 60 different locations.
Nokia to cut 11 jobs in its defense unit
Nokia has entered a commercial agreement with BeeHealthy, a digital healthcare platform owned by Mehiläinen, to integrate its Network as Code technology into patient-facing applications. The collaboration replaces SMS one-time passcodes with network-based verification, enabling faster and more secure access to healthcare services. BeeHealthy provides a white-label SaaS platform used by healthcare providers, insurers and social-care organisations across Finland, Sweden, Germany, Estonia, the Netherlands and the United Arab Emirates. Nokia's platform consolidates operator networks into a single developer-friendly interface, allowing enterprises to embed network capabilities directly into their applications. BeeHealthy becomes the first healthcare-sector commercial customer for Nokia's Network as Code platform. The integration includes APIs for number verification, SIM swap detection, location verification and identity validation. The companies are also exploring Quality on Demand capabilities to support latency-sensitive services like video consultations.
Nokia and BeeHealthy bring network-based verification to digital healthcare. September 03, 2026 01:00 ET | Source: Nokia Oyj * Nokia's Network as Code platform replaces SMS one-time passcodes, provides seamless, secure access to BeeHealthy, a software platform used by healthcare providers to deliver services across Europe and the Middle East. * The collaboration creates a new, monetizable enterprise use case for operators and continues the marketplace momentum around programmable networks. Espoo, Finland - Nokia today announced a commercial agreement with BeeHealthy, a leading digital healthcare platform, to integrate Nokia's Network as Code technology into the consumer-facing applications BeeHealthy provides to care providers and insurers. The collaboration enables network-based verification that replaces SMS one-time passcodes with a simpler, more secure way for patients to access digital healthcare services on their mobile devices. Owned by Mehiläinen, one of Europe's leading private healthcare providers, BeeHealthy offers a configurable, white-label SaaS platform used by healthcare and veterinary care providers, social-care organizations and insurers in countries such as Finland, Sweden, Germany, Estonia, the Netherlands and the United Arab Emirates. Nokia's Network as Code brings together operator networks into a single, developer-friendly platform, allowing enterprises to access trusted network capabilities at scale and embed them directly into their apps. The agreement makes BeeHealthy the first healthcare-sector commercial customer for Nokia's Network as Code platform. For operators, it represents a new, monetizable enterprise use case for network APIs, and it continues the commercial momentum shown at MWC26, where Nokia announced a growing list of new and expanded partnerships in the field. "This collaboration shows how Network as Code turns network capabilities into commercial services that create value across the ecosystem - for enterprises, for the operators whose networks power them, and now for a regulated industry like healthcare, which places rigorous demands on security, privacy, and trust," said Shkumbin Hamiti, VP, Network Monetization Platform at Nokia. "As we've shown with similar deployments, this is a model that is equally applicable across other sectors, from finance and mobility to digital commerce." Network APIs in the BeeHealthy platform Using Network as Code, BeeHealthy will replace SMS one-time passcodes with a seamless number verification system at log-in and booking - one that operates silently in the background and requires no manual effort from users. The result is a faster, more secure experience that typically takes less than a second. "Digital healthcare depends on making access both simple and secure. By integrating Nokia's network-based verification into our platform, we can give customers a faster, more seamless experience while strengthening trust for the providers and insurers we serve," said Oskari Eskola, CEO at BeeHealthy. In addition to Number Verification, other Network as Code APIs being embedded into BeeHealthy's patient and professional apps include SIM Swap/Number Recycling to help prevent account takeover fraud and keep customer registries up to date; Location Verification to support appointment-management use cases and reduce missed appointments; and KYC Match to validate a new user's identity against trusted network data during onboarding in select markets. The companies are also exploring further Network as Code capabilities such as Quality on Demand to support premium, latency-sensitive healthcare services like video consultations. About Nokia Nokia is the world's leading provider of network technology and enables a new era of artificial intelligence. We are developing the networks of the future that connect people, devices and intelligence. Our network solutions span fixed and mobile networks, as well as IP, optical, core, and data center networks. Our secure, AI-native network infrastructure enables the application and utilization of AI on a global scale.