Full-Time
Desktop Support Specialist
End-User Support & Service Delivery, Office & Workplace Technology
Flawless
201-500 employees
AI lip-sync visual translation for film
No salary listed
London, UK
Hybrid
Hybrid role; requires both in-office and remote work.
 Customer Experience & Support (1) |
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- Experience providing end-user or desktop support in a professional environment
- Strong troubleshooting skills across Windows and/or macOS systems
- Experience supporting device management and system patching processes
- Familiarity with user onboarding and off-boarding workflows
- Experience supporting office technology, AV systems, or meeting room setups
- Ability to support both in-office and remote employees
- Strong communication and customer-service mindset
- End-User Support & Service Delivery: Provide day-to-day desktop support for employees across hardware, software, and connectivity issues.
- End-User Support & Service Delivery: Troubleshoot and resolve technical problems through in-person and remote support channels.
- End-User Support & Service Delivery: Maintain high service standards and ensure timely resolution of support requests.
- User Lifecycle & Device Management: Coordinate onboarding and offboarding processes, including device provisioning, account setup, and access management.
- User Lifecycle & Device Management: Manage company devices, including laptops, peripherals, and mobile devices across their lifecycle.
- User Lifecycle & Device Management: Support system patching, updates, and basic device management processes.
- Office & Workplace Technology: Support office technology, including meeting rooms, AV systems, and collaboration tools.
- Office & Workplace Technology: Assist employees with remote working setups and connectivity troubleshooting.
- Office & Workplace Technology: Help maintain documentation and processes for internal IT support and device standards.
- Experience with MDM platforms or endpoint management tools
- Familiarity with ticketing or service desk systems
- Experience supporting hybrid or distributed teams
Flawless AI creates tools to translate films visually. It uses an AI system called TrueSync to render foreign-language content in the audience's native language while keeping lip-sync and actor performances photorealistic, enabling seamless global distribution. It serves filmmakers and content owners who want to reach worldwide audiences without compromising original performances. TrueSync works by transforming on-screen dialogue and actor motion so the lips, facial expressions, and scene visuals match the translated audio, delivering a cohesive viewing experience. The company differentiates itself by focusing on high-fidelity visual translation that preserves performance quality rather than relying on traditional dubbing or subtitling alone, and targets the global distribution market within the VFX and motion picture industry. Its goal is to expand global reach for films and TV shows while maintaining the artistic intent of the original performances.
Company Size
201-500
Company Stage
Series B
Total Funding
$21.8M
Headquarters
London, United Kingdom
Founded
2018
Simplify's Take
What believers are saying
- TrueSync enables 'Watch The Skies' U.S. release in May 2025 with perfect English lip-sync.
- Partners with XYZ Films for 'The Light,' 'Vincent Must Die,' and 'Smugglers' localization.
- Supports 8K resolution while preserving original color fidelity and authorship.
What critics are saying
- SAG-AFTRA 2026 clauses ban TrueSync without per-use royalties, halting theatrical releases.
- Runway ML Gen-3 Alpha undercuts Flawless with 10x speed and 50% lower costs.
- Adobe Firefly in Premiere Pro commoditizes visual dubbing, capturing 80% VFX market.
What makes Flawless unique
- TrueSync creates volumetric 3D face representations for precise lip-sync without identity reconstruction.
- DeepEditor, released February 2025, refines performances and fixes dialogue without reshoots.
- A.R.T. system tracks consent and ownership for every localized film version.
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Benefits
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Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 2%2 year growth
↑ 2%When Swedish UFO film “Watch the Skies” hits U.S. cinemas this May, audiences won’t be able to tell that it wasn’t made in English.The film is the first full theatrical release to showcase “visual dubbing” technology from AI firm Flawless, which enables actors’ performances to be digitally lip-synced with foreign-language dubs.“Watch the Skies” follows rebellious teenager Denise, who teams up with a club of UFO watchers to solve the mystery of her missing father. The film was shot in Swedish, and released there under the title "UFO Sweden." However, for its U.S. release, the original cast have re-recorded their performances in English, with Flawless using its TrueSync machine learning technology to digitally alter their lip movements so that they sync up with the English dialogue.“Flawless and their technology gives us the opportunity to release the film for a much larger audience,” said writer-director Victor Danell in a making-of featurette.The filmmakers stress that the use of the technique has “full endorsement from SAG,” the actors’ union, which went on strike in 2023 amid concerns over the “threat” posed by AI to the profession.“A lot of filmmakers and a lot of actors will be afraid of this technology at first, but we have the creative control, and to act out the film in English was a real exciting experience,” said Danell, adding that, “It’s still our movie, it’s still the actors’ performance, and that’s the key part.”What is TrueSync?In a 2023 presentation, Flawless co-founder Scott Mann explained that the company’s TrueSync technology uses deep learning to create a volumetric 3D representation of the actors’ faces throughout a film, which can then be altered to match the dubbed dialogue.TrueSync was previously used on the 2022 film “Fall” to remove swearing for a PG-13 edit, while another of the company’s products, DeepEditor, enables an actor’s performance to be extracted from one scene and applied to another scene, without the need for reshoots.The company has partnered with distributor XYZ Films to release a slate of features localized using TrueSync, including “Run Lola Run” director Tom Tykwer’s upcoming “The Light,” horror feature “Vincent Must Die,” and South Korean film “Smugglers.”Edited by Andrew HaywardGenerally Intelligent NewsletterA weekly AI journey narrated by Gen, a generative AI model
Globally, the UK ranks third in terms of the number of AI companies and private capital investment in AI. It accounts for around half of all AI private capital investment in Europe. Every year, hundreds of new AI companies are established in the kingdom, which further contributes to the growth of the industry.The AI sector employs over 50,000 people and contributes more than £3.7B to the UK economy annually. Projections suggest that by 2035, the UK’s AI market’s contribution could rise to over £550B.The UK also hosted the world’s first AI Safety Summit last year. It brought together industry experts, academia, and civil society from the EU and 28 leading AI nations to agree on the Bletchley Declaration–a commitment to mitigate the risks associated with advanced AI.One subset of AI currently making waves is the generative AI. Using machine-learning algorithms to create new content, it does tasks such as content creation, artwork production, code debugging, and many more
My interest is piqued when someone tells me that the most significant disruption in the film industry in 100 years is happening. And it's all thanks to generative AI.Generative Al is a sub-field of machine learning, most prominently used in text-to-speech and text-to-design software. For example, ChatGPT writes text like a human — unless you're trying to write accurately about economics and finance. Dail E creates art from text.But Generative AI is also transforming film and video. For example, in Berlin, Colossyan helps companies make corporate videos, using AI and machine learning to generate real-life actors to create hyper-realistic, synthetic videos in minutes by inserting a script.And now it's hit Hollywood.Scott Mann is the co-CEO and founder of the neural network lab Flawless. He is a seasoned Hollywood Director and Producer, working with A-list talent on films such as "Heist", "Final Score" and "The Tournament", directing actors like Robert De Niro, Pierce Brosnan, Robert Carlyle, Kate Bosworth, Jeffrey Dean Morgan, and Bruce Willis.As a director, Mann saw a problem with the visuals of films dubbed into other languages:"I had written a script with the actors, directed it, edited it, adjusted it and been so careful with not just the words, but the nuance of the sound of a word or the inflexion in what's implied or, the detail of expression