Full-Time

Technical Support Engineer

Pressable

Confirmed live in the last 24 hours

Automattic

Automattic

1,001-5,000 employees

Online content creation and management platform

Consumer Software
Entertainment

Compensation Overview

$25k - $30kAnnually

Mid, Senior

Remote in USA

Health Benefits for US-based staff, Matching 401(k) for US-based staff, Life and Disability Insurance for US-based staff.

Category
Customer Support
Customer Success & Support
IT & Security
Required Skills
PHP
JavaScript
Grafana
Git
Wordpress
HTML/CSS

You match the following Automattic's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • You are an expert in WordPress, its inner workings, common and advanced issues, community, and proper use cases.
  • You have an advanced foundation in investigating WordPress performance issues - Can leverage tools such as Grafana to investigate issues. Understanding of performance bottlenecks such as slow queries, caching issues, and excessive admin-ajax usage. Can propose optimizations and changes to improve performance.
  • Understand WordPress security issues. Can identify indicators of compromise, investigate, and identify potential entry points/causes of compromise leveraging tools like Grafana. Ability to identify threats and escalate accordingly.
  • Understand core web technology, such as HTTP request methods, especially in relation to WordPress, security, and caching. Understanding of HTTP status codes, redirects, cookies, headers, CSP, HSTS, and CORS is also welcome.
  • Have an understanding and ability to leverage browser developer tools.
  • Have knowledge and experience with common web technologies, including PHP, HTML, JavaScript, CSS, and Git. You are comfortable working with and solving problems with PHP code.
  • Have an eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
  • Have a self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
Responsibilities
  • Deeply diving into WordPress and platform-related questions and issues for high-touch enterprise clients and agencies.
  • Advanced troubleshooting for WordPress and platform-related issues.
  • Advanced troubleshooting for WordPress performance issues.
  • Communicating and working with other teams and disciplines within Pressable & Automattic.
  • Interacting with existing and potential customers by responding to WordPress- and platform-related inquiries through email-based tickets and live chats.

Automattic develops and manages WordPress.com, a widely-used platform for creating websites and blogs. Users can easily set up their online presence through a user-friendly interface that allows for customization and content management. Automattic operates on a freemium model, offering basic services for free while charging for premium features like advanced design options and additional storage. This approach makes it accessible to a variety of users, including bloggers, small businesses, and large organizations. Unlike many competitors, Automattic also actively contributes to open-source projects and provides mobile applications for managing WordPress sites, enhancing user experience. The company's goal is to improve the web by providing effective tools for online content creation and management.

Company Stage

Late Stage VC

Total Funding

$757.4M

Headquarters

San Francisco, California

Founded

2005

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven content tools aligns with Automattic's recent acquisitions.
  • The rise of no-code platforms supports Automattic's user-friendly website creation tools.
  • Automattic's investment in Openvibe taps into the growing social network integration trend.

What critics are saying

  • Ongoing legal disputes with WP Engine may harm Automattic's reputation.
  • Forking the ACF plugin could alienate some developers and users.
  • Openvibe investment may be risky if it fails to compete with social media giants.

What makes Automattic unique

  • Automattic offers a freemium model, attracting a wide range of users.
  • The company supports open source projects, enhancing its community-driven approach.
  • Automattic's acquisition of WPAI boosts its AI capabilities for WordPress.

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Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Professional Development Budget