Guest Experience Ambassador

Live Your Passion.  Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Guest Experience Ambassador

Summary: As a Guest Experience Ambassador, you will be responsible for curating bespoke experiences for our guests and VIPs. You will work closely with our team to ensure that every interaction is tailored to meet the unique preferences and needs of each guest, enhancing their overall experience with us.

Key Responsibilities:

• Personalized Service: Greet and welcome guests, ensuring a warm and friendly atmosphere. Understand and anticipate guest needs to provide personalized recommendations and services.
• Experience Curation: Design and coordinate bespoke experiences for guests and VIPs, including special events, activities, and personalized itineraries.
• VIP Relations: Build and maintain strong relationships with VIP guests, ensuring their preferences and expectations are consistently met and exceeded.
• Collaboration: Work closely with other departments, such as concierge, housekeeping, and food & beverage, to ensure seamless delivery of services and experiences.
• Feedback Management: Collect and analyze guest feedback to continuously improve the quality of our services and experiences.
• Problem Resolution: Address and resolve any guest concerns or issues promptly and effectively, ensuring a positive outcome.

Qualifications:

• High school diploma or G.E.D. equivalent
• Experience: Previous experience in hospitality, customer service, or a related field is preferred.
• Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Attention to detail and a proactive approach to problem-solving.
• Personality: Friendly, approachable, and passionate about delivering exceptional guest experiences.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Additional attributes:
  • Ability to work in a fast-paced environment and handle high-pressure situations.
  • Exceptional interpersonal and communication skills.
  • Warm and friendly personality with a genuine passion for hospitality.
  • Impeccable attention to detail and strong organizational abilities.
  • Impeccable grooming and professional appearance.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.