Customer Success Manager
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
  • Minimum 5 years of experience in customer success, support or professional services for SaaS companies
  • Strong Customer Facing Communication Skills
  • Proven ability to organize and prioritize customer engagement across BoB
  • Build and maintain successful relationships
  • Ability to provide training and enablement to drive platform adoption
  • Advanced Product Knowledge & Experience
  • Bachelor's degree preferred or equivalent experience required
  • Excellent written and verbal communication skills
  • Tech savvy with the desire to learn about the Conductor platform
  • Demonstrated ability to interact and communicate effectively with internal teams and customers at all levels
  • Ability to collaborate and work in a team environment
  • Strong team player also able to work independently and make sound decisions balancing the needs of Conductor and our customers
  • Have an ear for discovery and a deep desire to understand the customer's needs and business
  • Familiarity with Conductor Platform helpful
  • Intellectual curiosity and flexibility to adapt to shifting priorities
  • Run customer lifecycle education, training and enablement playbooks throughout the customer journey with a goal of driving operational dependency on Conductor's platform and increasing platform adoption
  • Enable users & practitioners to realize value from the platform in a self sufficient manner
  • Work with customer users to establish Conductor as the system for reporting, content enablement & technical monitoring
  • Ability to translate and communicate insights from internal partners for the customer to drive action and achieve outcomes
  • Monitor product usage across your assigned book of business, and identify risk & growth opportunities across book of business
  • Work collaboratively with your Pod and peers in sales, product, marketing, and customer success to ensure the best possible experience for our customers
  • Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services
  • Serve as the internal champion of customer needs/issues and cross-departmentally program-manage customer concerns by communicating product feedback and proactively identifying risks
Company Overview
Conductor is a content intelligence platform that enables marketers to create great content, drive qualified traffic, and increase ROI.