Who We Are
Wayfair Professional (Wayfair B2B) helps hundreds of thousands of businesses to create the perfect space for their clients, guests, and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management, and other sectors, with a broad assortment across furniture, fixtures, and decor. Wayfair Professional has enjoyed tremendous growth over the past three years, and we are seeking a relentlessly curious, solutions-oriented Manager to join the B2B Insights & Analytics team focusing on performance measurement and data-driven insights.
The B2B Insights & Analytics team plays an integral role in driving optimal decision-making that improves our business customers’ FF&E shopping experience while improving process efficiency. This team leads measurement - particularly around causal inference - and also plays a data challenger role to ensure that we understand the “why” behind great customer experiences. We partner closely with business stakeholders (Sales, Marketing, and Category Management) along with our data partners (Data Science and Data Engineering) - to ensure we drive meaningful business value through data and insights.
About the role:
In this highly visible role, you will be a key contributor and lead strategy and analytics work for one or more teams within B2B. This role requires a blend of analytical experience, business acumen, strong communication, strategic thinking, and leadership experience. All these skill sets will be applied in tandem with understanding customer behavior and business performance to drive revenue growth strategy, better customer experience, operational efficiency, and profitability. Whether you’re measuring operational performance, analyzing customer behavior trends, or optimizing scripts, you will be working with cutting-edge technology and multi-terabyte datasets. You will think critically to tackle complex challenges in a fast-paced and high-growth environment.
What You’ll Do:
- Build a strong understanding of B2B sales operations and KPIs that impact overall business performance such as call efficiency, conversion rates, etc.
- Work with several large and complex databases and wrangle data from multiple sources including sales, product, and customer databases to create visualizations and derive insights used for decision-making
- Establish a roadmap and develop standards for reporting through partnerships with business stakeholders & the Data Engineering team
- Manage off-shore reporting and analytics teams
- Partner with other leaders across the STO and provide thought leadership and expertise on topics such as disaggregating performance drivers, measurement of key initiatives over the appropriate long-term timeframe, customer segment level analysis and measurement, drivers of customer satisfaction, customer journey analysis, etc.
- Lead measurement and reporting for ongoing initiative review processes by synthesizing performance analysis reports across major initiatives and by providing a succinct view to the senior leadership team using tools such as Looker, SQL, and Data Studio
- Automate and streamline business performance reporting by leading efforts with internal Engineering teams and Looker
- Proactively contribute to developing the organization’s talent & management (either direct reports or indirectly through cross-functional or project work): do so by offering timely feedback on work product, offering career development advice, or contributing to workstreams to improve talent development within their team/function/etc
What You’ll Need:
- Bachelor’s degree in an analytical discipline such as Mathematics, Engineering, Statistics, Actuarial Science, Economics, Business, or Finance
- Prior consulting experience is a plus
- Excellent communication and collaboration skills with cross-functional team
- Experience designing and implementing highly visible, complex, and innovative analytical solutions that drive business decision making
- 5+ years of relevant analytical experience in operating with large data sets, extracting insights, and presenting recommendations to stakeholders and senior leadership
- 2+ years of experience managing a team
- Experience with SQL or GBQ and structured computer programming language(s) (e.g. Python, Java, R)
- Experience with visualization tools (e.g., Looker, Data Studio, Tableau)
- Strong business acumen, analytical skills, and technical abilities along with problem-solving skills
- Demonstrated success influencing senior-level stakeholders on a strategic direction based on recommendations backed by in-depth analysis; Strong written and verbal communication.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected].
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About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].
