Full-Time

Site Reliability Engineer 1

Updated on 9/3/2026

Zafin

Zafin

501-1,000 employees

SaaS platform for bank product pricing

No salary listed

Thiruvananthapuram, Kerala, India

In Person

On-site role in Trivandrum, Kerala, India.

Bachelor's

Category
DevOps & Infrastructure (1)
Required Skills
PowerShell
Microsoft Azure
Python
Grafana
OpenShift
Postgres

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Requirements
  • Bachelor’s degree in computer science, Engineering, or a related field
  • 8+ years of experience in cloud support, operations, or a related role
  • Advanced expertise in Microsoft Azure (preferred) or equivalent cloud platforms
  • Demonstrated experience in designing and scaling container orchestration systems like AKS or OpenShift
  • Proven leadership in managing automated deployment pipelines, including Azure DevOps
  • Mastery in enterprise monitoring platforms (e.g., Azure Insights, Grafana) and predictive analytics tools
  • Advanced scripting skills with PowerShell, Python, or similar languages
  • Extensive experience in incident management and defining SLAs for global production environments
  • In-depth knowledge of database management, particularly Postgres
Responsibilities
  • Manage the resolution of complex technical issues involving Zafin’s products and Azure cloud environment
  • Design and implement strategic operational enhancements to improve resiliency and system reliability
  • Conduct in-depth Root Cause Analysis (RCA) for high-severity incidents and drive initiatives to reduce error recurrence
  • Represent the organization in external client escalation calls, providing expert guidance and solutions
  • Optimize cloud infrastructure for high performance, scalability, and cost-effectiveness
  • Provide thought leadership in managing and scaling container orchestration platforms such as AKS and OpenShift
  • Oversee the implementation of advanced monitoring solutions and integrate predictive analytics for proactive issue resolution
  • Develop and execute automation strategies to streamline operational workflows and incident responses
  • Create and maintain comprehensive documentation of cloud architectures, processes, and incident management strategies
  • Mentor and coach junior engineers, fostering a culture of continuous learning and innovation
  • Drive strategic initiatives, collaborating with cross-functional teams to achieve organizational objectives
Desired Qualifications
  • Advanced certifications in cloud platforms (e.g., Azure Solutions Architect Expert)
  • Experience with ITSM tools and processes (e.g., ServiceNow)
  • Comprehensive understanding of security and compliance in cloud environments

Zafin is a financial technology platform that helps banks and financial institutions manage and optimize their product pricing, packaging, and offers through a Software-as-a-Service (SaaS) model. It works by providing a cloud-based system where banks can design, configure, and deploy pricing and product configurations quickly—typically in days—without heavy IT involvement. The platform supports catalog management, pricing rules, and offer creation, while ensuring regulatory compliance through consistent governance and transparency across products. Compared with competitors, Zafin focuses on fast deployment, end-to-end product and pricing management, and global industry experience, enabling banks to respond rapidly to market changes and digital transformation efforts. Its goal is to help banks modernize their pricing and product strategies, improve efficiency, stay compliant, attract new customers, and retain existing ones.

Company Size

501-1,000

Company Stage

Late Stage VC

Total Funding

$52M

Headquarters

Vancouver, Canada

Founded

2002

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Simplify Jobs

Simplify's Take

What believers are saying

  • Zafin launched AIOS on June 23, 2026, opening a new enterprise AI category.
  • CNBC ranked Zafin among the World’s Top Fintech Companies 2026 again.
  • VirtualZ collaboration on July 21, 2026 boosted IO throughput for large-bank deployments.

What critics are saying

  • Finastra and nCino attack Zafin’s pricing and modernization wedge in 2026.
  • AIOS needs bank adoption fast; long sales cycles can stall revenue growth through 2027.
  • A single major implementation failure at HSBC or Barclays would damage trust materially.

What makes Zafin unique

  • Zafin’s AIOS governs agents, models, tools, and workflows for regulated banks.
  • Nordic Capital acquired Zafin in 2024, funding a broader platform roadmap.
  • Microsoft AI certification and Azure integration deepen credibility with global banks.

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Benefits

Paid Vacation

Wellness Program

Professional Development Budget

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

2%
Zafin
Jul 22nd, 2026
Zafin recognized on CNBC's World's Top Fintech Companies 2026 list.

Zafin recognized on CNBC's World's Top Fintech Companies 2026 list. July 22, 2026 Zafin has been recognized on CNBC's World's Top Fintech Companies 2026 list in the Enterprise Fintech category for the second consecutive year. This recognition, presented by CNBC and Statista Inc., highlights the most innovative and influential fintech companies around the globe across eight market segments. Why this recognition matters. Zafin builds the infrastructure that regulated financial institutions rely on to modernize product and pricing, govern complex operations, and deliver on customer commitments at scale. Being recognized in the Enterprise Fintech category reflects its focus on the hard problems: auditability, complex integration, and controlled modernization for institutions where getting it right is non-negotiable. Two consecutive years on this list tells me Zafin is solving the right problems. The financial institutions Zafin serve are navigating real complexity, regulatory pressure, rising customer expectations, and the need to move faster without compromising control. Zafin build technology that makes that possible. What drives Zafin now is deepening that impact: serving more institutions, solving harder problems, and setting a new benchmark for innovation in regulated industries. Charbel Safadi, CEO, Zafin How CNBC chose the top fintech companies. The selection process, led by CNBC in partnership with Statista, involved: * Analyzing more than 2,000 companies across eight fintech segments * Evaluating public data including annual reports, company websites, and media coverage * Inviting companies to submit additional data through an open application process * Scoring on a combination of general KPIs (40%) and segment-specific KPIs (60%) To see the full list, visit the CNBC website.

Yahoo Finance
Jul 21st, 2026
VirtualZ Computing and Zafin announce joint success advancing high-performance data operations for financial institutions.

VirtualZ Computing and Zafin announce joint success advancing high-performance data operations for financial institutions. Business Wire Collaboration further optimizes high-volume data performance within Zafin's IO platform MINNEAPOLIS & TORONTO, July 21, 2026-(BUSINESS WIRE)-VirtualZ Computing, a provider of no-code data access and data movement software for hybrid enterprise environments, and Zafin, the AI platform company for regulated institutions, today announced a successful collaboration supporting high-volume data operations at enterprise scale for financial institutions. The Zafin IO integration platform connects data, events, services, workflows and applications across legacy and modern environments so institutions can modernize without disrupting critical operations. Zafin has leveraged PropelZ(TM) for Linux by VirtualZ to accelerate batch processing across z/OS mainframe formats, eliminate unnecessary intermediate data handling steps, and streamline high-volume data sharing across enterprise deployments. By simplifying data movement and eliminating multiple steps, Zafin is able to process significantly larger volumes of data at higher speeds, reduce operational friction, and lower infrastructure complexity. These improvements enhance platform performance while supporting faster delivery of product and pricing capabilities for banks. "Data processing at scale is foundational to modern banking," said Shahir Daya, Chief Product and Technology Officer at Zafin. "As we support some of the world's largest financial institutions, performance, resilience, and architectural simplicity are critical. By leveraging PropelZ for Linux within our banking platform strategy, we've increased throughput, reduced unnecessary processing layers, and improved operational efficiency all without introducing additional complexity into our systems." "Zafin's use of PropelZ demonstrates how accelerating data movement and removing unnecessary steps can materially improve efficiency and cost structures said Jeanne Glass, Founder and CEO of VirtualZ Computing. "We're proud to support Zafin as they continue delivering value to financial institutions." This collaboration reinforces Zafin's commitment to delivering enterprise-grade performance while maintaining a streamlined, modular architecture. By reducing time spent managing infrastructure, Zafin's engineering teams can focus on innovation enhancing product agility, pricing precision and value for customers worldwide. Together, VirtualZ Computing and Zafin are demonstrating how modern data acceleration technologies can complement strategic banking platforms, enabling higher performance, lower operational overhead, and a stronger foundation for core modernization.

PR Newswire
Jun 23rd, 2026
Zafin launches AIOS platform to orchestrate AI agents for regulated institutions

Zafin, an AI platform company for regulated institutions, has launched AIOS, an end-to-end agent orchestration platform designed to govern agentic work across enterprises. The platform orchestrates agents, models, tools and workflows whilst maintaining visibility and control over how work is executed. AIOS addresses a critical gap identified in a recent Deloitte survey, which found only 21% of organisations have mature governance models for autonomous AI agents. The platform embeds enterprise guardrails, cost controls and proof of work into execution paths, creating evidence records that support policy, compliance and audit requirements. Zafin validated AIOS internally before customer deployment. The company is offering the AIOS Accelerator programme for qualified institutions ready to implement governed agentic work across software delivery, modernisation and regulated research workflows.

Zafin
Oct 24th, 2025
Zafin and Emirates NBD Win at the Global Retail Banking Innovation Awards 2025

Zafin and Emirates NBD win at the Global Retail Banking Innovation Awards 2025. October 24, 2025 Zafin, in partnership with Emirates NBD, is proud to be recognized at the Global Retail Banking Innovation Awards 2025, winning the title of Best Technology Implementation by a Retail Bank - Middle East. This win celebrates the Zafin SaaS implementation that modernized Emirates NBD's pricing and product architecture - accelerating innovation, enhancing governance, elevating customer experience, and driving revenue growth. The achievement underscores Zafin's role as a strategic partner driving digital transformation and cloud banking leadership across the Middle East. At the Digital Banker's Awards Ceremony in Singapore, Anugopal Venugopalan, Co-founder and Chief Revenue Officer at Zafin, accepted the award on behalf of Zafin and in collaboration with Chong Lip Fah, of Emirates NBD, marking a proud milestone in its long-standing collaboration with one of the region's most forward-looking financial institutions. Emirates NBD began its Zafin journey in 2013 with the on-prem pricing solution. In 2024, the bank successfully migrated to Zafin's SaaS platform - a complex, enterprise-wide transition covering the full spectrum of fees and charges across Retail, Wealth, Commercial, and Corporate segments, including legacy custom developments built over years. Delivered in record time, this milestone showcases the power of collaboration and innovation at scale. As Emirates NBD continues to build on this success, Zafin remains committed to helping financial institutions accelerate, deliver, and unlock the next era of digital banking!

Financial IT
Jul 24th, 2025
Zafin Integrates ChatGPT Enterprise to Accelerate Platform Development and Help Banks Compete

Zafin, the strategic platform partner that banks trust to accelerate innovation and deliver transformative customer value, is collaborating with OpenAI to apply ChatGPT Enterprise across its product development and delivery operations.