Simplify Logo

Full-Time

Customer Support Advisor

Part-Time

Posted on 6/24/2024

LiveScore Group

LiveScore Group

501-1,000 employees

Provides real-time sports scores and betting

Consumer Goods

Entry

Stoke-on-Trent, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Ability to speak and communicate fluently in English
  • Excellent listening and interpersonal skills
  • Strong problem solving and critical thinking skills
  • IT literacy with excellent written communication skills
  • Flexibility, drive, and enthusiasm to succeed
Responsibilities
  • Respond professionally to inbound Live Chat, Email & Phone queries
  • Deliver excellent customer experience while ensuring compliance and efficiency
  • Multi-task between customer contacts
  • Listen, probe, and investigate customer inquiries
  • Address conflicts or complaints with commercial awareness
  • Identify upselling and cross-selling opportunities
  • Stay updated on company products, services, and policies
  • Collaborate with other departments for customer satisfaction
  • Classify customer contacts for process improvements

LiveScore Group operates an ecosystem that converges sports media and sports betting, offering real-time sports scores, free-to-air live streams, and sportsbook betting opportunities through its LiveScore, LiveScore Bet, and Virgin Bet brands. The company utilizes innovative technologies to enhance experiences within the sports and gaming sectors, delivering a frictionless customer experience through a purpose-built, in-house tech stack.

Company Stage

Pre-seed

Total Funding

$57.8M

Headquarters

null, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

16%

1 year growth

25%

2 year growth

38%
INACTIVE