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Full-Time

Senior Solutions Engineer

Ad Platforms

Confirmed live in the last 24 hours

The Walt Disney Company

The Walt Disney Company

10,001+ employees

Leading producers & providers of entertainment and information

Compensation Overview

$124k - $182kAnnually

+ Bonus + Long-term Incentive Units

Senior

Seattle, WA, USA + 3 more

More locations: Santa Monica, CA, USA | San Francisco, CA, USA | New York, NY, USA

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Datadog
MySQL
SQL
Zendesk
JIRA
Snowflake
Requirements
  • Bachelor’s degree or relevant years of experience required. Degree in Information Technology, Computer Science, Mathematics, Business or in a related discipline preferred.
  • 5+ years of experience in ad technology, operations, support or incident management.
  • Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types.
  • Strong grasp of online video and display advertising and monetization.
  • Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
  • Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
  • Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms).
Responsibilities
  • Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations.
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
  • Investigate complex issues, diagnose product bugs, and resolve requests.
  • Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives.
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends.
  • Contribute to the development of best practices, team processes, and peer training.
  • Be a leader by example within the team.
The Walt Disney Company

The Walt Disney Company

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Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1923