Full-Time

Director – Care Transitions

Posted on 11/27/2025

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

Compensation Overview

$180k - $239.6k/yr

Essex County, MA, USA + 1 more

More locations: Peabody, MA, USA

In Person

Category
Operations & Logistics (2)
,
Responsibilities
  • Responsible for the overall operation of care transitions discharge planning and/or utilization management departments through oversight of daily and long-term activities at NHC and AJH.
  • Accountable for achieving established performance targets through actively engaging multiple disciplines and professional staff.
  • Must appropriately manage people, relationships, and processes to achieve maximized results.
  • Establish working relationship with medical staff and utilize the physician advisors when necessary.
  • Ensures that the department achieves goals and objectives by engaging internal and external stakeholders in clinical care coordination and outcomes management processes.
  • Participates, leads and coordinates multidisciplinary teams/committees supporting clinical process improvement and delivery of quality services, while utilizing the most cost-effective measures.
  • Responsible for ensuring system-wide regulatory compliance for continuum of care.
  • Supports Magnet Model to engage staff if applicable.
Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

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Benefits

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