Function Summary: This position is responsible for monitoring, managing, and resolving product quality and food safety issues throughout the entire operation process at the warehouse. The candidate is required to spend the majority of time on the operation floor and work closely with the Operation, Merchandise, and Customer Service teams on a daily basis to ensure product quality meets the specification and the company standards. Strong communication, attention to details, and strong problem-solving abilities are required.

Responsibility:

• Team with Operation on incoming product receiving, conduct product quality check, ensure product meets the vendor specification and regulatory label requirements, and report and resolve issue in a timely manner.
• Perform product quality walkthru periodically during product repack and picking process, and communicate any deviations to the appropriate parties promptly.
• Support customer service and work collaboratively with the Operation and Merchandise team to investigate customer complaints, identify root causes, and work on corrective actions and monitor effectiveness.
• Review and organize operation and quality paperwork according to the quality procedure.
• Train and support operation team on quality standard procedures.
• Manage site pest control services and paperwork.
• Assist in product recall and regulatory inspections as needed.
• Support operation team on inventory control as needed.
• Support on any assigned quality

Qualification

• College diploma or university Degree in Food Science, Biology, Chemistry, or relevant science is desired.
• Experience in food manufacturing or food warehouse operation is a MUST
• Strong interpersonal skills and communication skills are essential. Ability to develop cross functional and multinational relationships to support interaction with various internal customers.
• Strong attention to details.
• Work on weekends or holidays may be required.
• Bilingual (English and Chinese) is desired.

Work Environment

• This position requires working in a cold environment most of the time.
• The position requires a great deal of walking and standing, approximately 85%.

Company Benefits:

• Comprehensive health insurance package, including medical, dental, and vision
• 401k
• Annual bonus plan
• Vacation and holiday time off
• Monthly mobile stipend
• Monthly Weee! Points credit
• Valuable opportunity to grow into your dream role by contributing to a venture-backed startup in a high-growth stage
• Thoughtful, talented, and supportive coworkers and leadership team

Compensation Range

• The US base salary range for this full-time position is $55,000 - 65,000
• This role may be eligible to discretionary bonus, incentives and benefits 
• Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.