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Dispatch Operations Associate
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Management
Requirements
  • Bright, Gritty, and Good
  • Operations-minded
  • Reliable - this is a time-sensitive, quick reaction role
  • Ambitious and willing to learn quickly
  • Strong communicator
  • Self-motivated; bias for action
  • Disciplined
  • Well organized
  • Detail-oriented
  • Strong computer skills: comfortable working with a variety of web-based tools
Responsibilities
  • Maintain a state of readiness to receive dispatches from grid operators and utilities
  • Become an expert in executing dispatches across grid operator and utility programs
  • Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful
  • Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches
  • Capture lessons learned following a dispatch. Track and follow through on any customer inquiries or issues
  • Become an expert in the operation of Voltus' peak avoidance offerings (called Peak Saver). Provide business critical insight and help our customers maximize savings during system peak hours
  • Ensure swift diagnosis, action, and resolution on lessons learned coming out of each dispatch. Collaborate across internal and external stakeholder groups to drive efficient and thoughtful action
  • Own process documentation, internal and external, stakeholder communications, and customer readiness for Peak Saver programs
  • Work cross functionally to ensure key program milestones are complete ahead of season start dates
  • Create and deliver seasonal communications to customers in partnership with Voltus's Customer Success team
  • Schedule and conduct dispatch verification tests before a customer's first dispatch
  • Ensure customer onboarding is completed fully and in a timely manner
  • Become an expert in dispatching Peak Saver programs and help lead a continuous training program. Leverage recordings, Lessonly, and other materials to facilitate asynchronous training in Dispatch Ops and across the company
  • Assist in the operation of grid operator and utility programs in the PJM, ISO-NE, NYISO and IESO service territories
  • The spring and summer seasons are focused on dispatch readiness and performance. Additional dispatch events occur throughout the year, but your secondary responsibilities will be predominantly conducted in the fall and winter
Voltus

201-500 employees

Distributed energy resource platform
Company Overview
Voltus' mission is to be the distributed energy platform that fulfills the promise of the energy transition. The company connects distributed energy resources to electricity markets, ushering in the clean energy transition by delivering less expensive, more reliable, and more sustainable electricity, and more cash to our customers and partners.
Company Core Values
  • Brightest
  • Grittiest
  • Good(est)