Telematics Technical Hardware Support Engineer

Job Description

We are looking for a proactive and knowledgeable Telematics Technical Hardware Support Engineer to join our team. The ideal candidate will play a critical role in supporting product development, providing hardware support for telematics devices, ensuring hardware optimal performance and reliability for our customers.

Key Responsibilities:

• Support the product development process for any new or existing hardware development.
• Support hardware test plans, testing and validation of hardware and accessories, ensuring reliability and performance under various conditions that meet both customer requirements and validate supplier data sheets.
• Regularly monitoring and accurately recording test data for analysis with a high attention to detail.
• Maintaining device management platforms, configurations and firmware releases. Having a good understanding of configuration creation.
• Maintaining configuration and firmware changelog documentation.
• Collaborate with cross-functional teams, including software engineering, product management, and operations, to ensure seamless integration of hardware and software solutions.
• Stay current with industry trends, emerging technologies, and best practices to continuously improve hardware design and functionality.
• Provide 3rd line technical support, troubleshooting to establish root cause and resolving hardware-related problems, including diagnosing faults and implementing solutions.
• Provide training and guidance to internal customers on hardware features, functions, configuration, and troubleshooting.

Qualifications

• 2+ years of experience in hardware development / support in the telematics industry.
• Good understanding of telematics systems, wireless communication protocols, and automotive electronics. (e.g., CAN, RS232) and wireless technologies (e.g., GPS, GSM).
• Excellent problem-solving skills and ability to think critically under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• Experience with IoT and connectivity solutions in the automotive sector (desirable)
• Experience working with BLE (desirable)
• Experience working with tier 1 Telematics suppliers (desirable)

Are you experienced in the world of Telematics/engineering but don't fit the criteria above? We're open to finding the right fit for the role from a range of backgrounds. We encourage applications from motivated candidates with Telematics-related experience.