Here are some of the EXCITING things you’ll get to do:

• Working together with a Senior CRM Manager and CRM Executive in a Centre of Excellence team, you will be responsible for developing automated marketing campaigns to customers across different marketing channels and in different European markets.
• You will help develop the overall customer contact plan that is based on customer insights, recognises the drivers of value in our business, and allows for essential variations by market and product.
• You will identify and develop automated campaigns including retargeting, cross-selling and reactivation ultimately driving CLV and brand advocacy. 
• Define briefs for the campaigns and journeys to be developed, engaging with key stakeholders to obtain their input and priorities to inform your thinking and plans. Key stakeholder groups include Brand Marketing, Merchandising, Social and Design.
• Work with designers/ content writers to build, manage and execute campaigns end-to-end, ensuring all communications have engaging, dynamic and effective content, and that the customer experience is frictionless
• Interrogate performance reports and analysis to understand the key drivers of campaign performance, developing plans and A/B tests to optimise campaigns to improve results.

Essential Attributes & Skills

• Significant experience of developing multi-channel and automated CRM programmes, ideally in a multi-brand or international environment.
• Significant experience of working in a CRM role, ideally in a medium to large organisation.
• Strategic thinker with ability to articulate complex concepts concisely.
• Highly commercial, with ability to define, identify and prioritise high value initiatives. Ability to create robust campaign plans to deliver growth.
• Proactive and self-driven, you’ll be confident working independently, but have strong team ethics.
• Powerful communicator with excellent presentation skills and ability to clearly articulate ideas.
• Capability to deal with ambiguity, uncertainty and to aggregate complex items.
• Fluent in English; ability in other languages especially German/ French would be beneficial but by no means essential.
• Comfortable working in a large pan European business, where occasional international travel will be required.
• Educated to a degree standard, ideally in a marketing or business discipline.

Preferred Skills & Qualities

• Invests and actively supports the teams goals.
• Demonstrates courage and resolve – exhibits a willingness to carry on and ‘dig-in-heels’.
• Exhibits and encourages a resourceful, innovative, and opportunistic mindset
• Engages with team to co-create.
• Demonstrates confidence and eases others’ apprehensions when changing direction.
• Provides clear project/discipline specific updates.
• Can quickly and consistently “get to the heart of the matter” and acts decisively to solve the right issues at the right time.
• Demonstrates integrity, credibility, empathy; Catalyzes energy, initiative, and conviction around goals.
• Genuine, upfront, consistent, and values driven.
• Open-minded to others’ ideas and views.