Agent Services Representative

Group 1001is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Why This Role Matters:

The Agent Commission Services Representative will be responsible for the processing of agent/agency commission and agent maintenance to ensure accurately and timely completion of agent transactions. This position’s primary focus will be agent and agency commission handling but will also be required to assist with other types of transactions for agent maintenance.  The position will be a part of the sales operations team supporting the new internal administrative platform. This role will process and review agent and agency commission to determine if it is in good order. The Agent Commission Services Representatives will work directly with internal teams and agents/back offices to resolve any outstanding issues

How You’ll Contribute:

• Process and review agent’s commission are handled in a timely manner. This includes, but not limited to, entering the data into the system, checking for corrections.

• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.

• Assist with processing other types of maintenance and withdrawal transactions as needed.

• Provide information regarding agent commissions and agent maintenance.

• Assist in special Projects as needed.

What We’re Looking For:

• High School diploma or equivalent

• 3+ years of agent commission or customer service experience preferred

• Minimum of 5 years experience within an office environment

• Experience with the MS Office Suite; Excel, Word, Outlook

• Strong problem-solving skills working in a fast-paced environment

• Strong negotiation, communication, and interpersonal skills

• Strong working knowledge of the annuity market, specific focus on the fixed, fixed indexed and variable annuities.

Benefits Highlights: 

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.