Small Format Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.Learn more about Target here.

ALL ABOUTSMALL FORMATS

We enablea consistentexperience for our guests by ensuring product is in stock,availableand accurately priced and signed on the sales floor in our smallest format stores.Expertsofoperations, process andefficiency, thisteamis responsible forbeing proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking,presentationand price accuracy.You’llprovide exceptional guest service, customizing eachexperienceandanticipatingguestneeds.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Leader can provide you with theskills and experience of: 

• Guest service fundamentals and experience building a guest-first culture across the store

• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals

• Process improvements and workload efficiency

• Leading a team of hourly team members,includingskills ininterviewing, developing, coaching,evaluatingandretainingtalent

As a Small Format Team Leader,no two daysare ever the same, but a typical day willmost likely includethe following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• Understand sales goals, plan daily/weekly workloadwith guidance fromdirectleader,andexecutethe sameto deliver on department and store sales goals and guest engagement,includingplanning merchandising, pricing workload,making changes tosalesfloormerchandise displays,salesplansand promotions.

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coachteam membersonexpectations to deliver the service standard.

• Enable a consistent experience for our guests by ensuringproductis in stock, available, accurately priced and signed on the sales floor.

• Be an expertofoperations, accuracy,processand efficiency.

• With guidance fromyour directleader,manageincoming and outgoingproducts,maintainstock levels,ensuringinventory accuracy,and executing productarrangement,pricingand promotional signing processes for your assigned department(s).

• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by yourdirect leader.

• With guidance from your leader, helpleadteam members inyour department(s) in the backroom and sales floor areas, review all reporting toidentifygaps and develop a plan to resolvein accordancetoyour leader’s direction.

• Enable efficientdelivery to our guests by leadingpick,packand ship fulfillment work, as applicable for your location.

• Evaluate candidates for open positions and develop a guest-centric team.

• Participate inteam onboarding and learning.

• With guidance fromyour directleader,close knowledge and skill gaps through training and experiences.

• With guidance fromyour directleader,establishclear goals and expectations and hold team members accountable to expectations.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.

• Alwaysdemonstratea culture of ethical conduct,safetyand compliance;lead and hold the team accountable to work in the same way.

• Lead anddemonstratea safety culturethrough modeling and recognizing safe behaviors,identifyingand correcting hazards, holding team accountable tofollowing safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately.

• Model the execution of physical security processesin order toenhance the instore security culture.

• Support merchandise protection strategies across the total store,including ordering, storage and application as directed by best practices.

• Lead anddemonstratea culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,coachingand team interactions.

• As a keycarrier, follow all safe and secure training and processes.

• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts

• Addressallstoreemergency and complianceneeds.

• Support guest services such as back-up cashier, order pick up (OPU) andDriveup (DU) andmaintaina compliance culture while executing those duties, such as compliance with federal, state, and localadult beveragelaws.

• All other dutiesbasedon business needs.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.  

• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know tobe aSmall FormatTeamLeader.But,there are a few skills you should have from the get-go:

• Must be at least 18 years of age or older

• High school diploma or equivalent

• Previousretail experience preferred, but notrequired

• Lead and hold others accountable

• Learn and adapt to currenttechnologyneeds

• Work independently and as part of a team

• Manage workload and prioritize tasks independently

• Welcoming and helpful attitude towards all guests and other team members

• Effective communication skills 

• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

• Ability to communicate on multiple frequency devices andoperatehandheldscanners, andother technology equipment as directed.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basicsthatwe expect:

• Access all areas of the building to respond to guest or team member issues

• Interpret instructions,reportsand information

• Accurately handle cash register operations as needed

• Climb up and down ladders

• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds withoutadditionalassistance from others.

• Flexible work schedule (e.g., nights,weekendsand holidays); reliable and prompt attendance necessary.

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).