Sr. Site Reliability Engineer
Infrastructure Platform, Edinburgh
Confirmed live in the last 24 hours
Edinburgh, UK
Experience Level
Desired Skills
  • 5+ years AWS' systems engineering and administration experience
  • 2+ years of experience with Major Incident Management, Program Management or related Incident Command processes
  • Experience working as part of global teams with measurable impact
  • Excellent written, verbal and chat-based communication skills
  • A tendency to remain composed, methodical, and to think fast in a high-pressure environment
  • Experience with determining and collecting incident process metrics such as MTTA/MTTR (Mean Time to Acknowledge / Resolve)
  • The ability to appropriately prioritize and manage multiple tasks simultaneously as a detailed oriented and highly organized teammate
  • Experience providing 24x7 support with a team
  • Experience as an operations engineer for systems or infrastructure management environments (as a plus)
  • AWS Certified Solutions Architect Professional (a Plus)
  • Share responsibilities for night-time/weekend On-Call Operations support with your team
  • Respond to and take actions on critical system alerts and pages, blocking issues and notifications according to established service level agreements
  • Perform platform support, make process controlled changes and carry out pre-scheduled task / batch jobs as needed
  • Monitor, maintain and track all work incoming to our support queues
  • Monitor tickets for timely response and communicate to owners
  • Ensure smooth ticket workflow by verifying all detail requirements are included on submitted requests
  • Raise and own customer business needs, if special requests affect delivery of scheduled work
  • Respond to submitted work/trouble tickets and follow standardized runbook/work instructions as defined to complete work requests such as:
  • Run or Re-Run of Software Pull Requests
  • User Access and permission management (Including On/Offboarding users)
  • Proper maintenance of alerting logs and records for administrative hygiene
  • Participate in collecting and capturing data for monthly metrics reporting
  • Deploying new non-prod environments
  • Perform and report on monthly data backup/snapshot capacity and retention checks

201-500 employees

Wealth management platform for investors & advisors
Company Overview
Addepar's mission is to create a more transparent financial system. The company provides wealth managers with real-time portfolio reporting and insights required to make and implement better investment decisions. By helping people achieve the best possible outcomes, Addepar aims to get more assets flowing into more impactful investments and ideas, benefiting our society as a whole.
  • Equity: Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar
  • Global Hybrid Workforce: Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world
  • Flexible Time Off: Spend time traveling, celebrating with friends and family or relax on your schedule
  • Benefits Packages: Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy
  • Learning & Development Allowance: Your continued growth and development are important to us
  • Dynamic Team: Strong investment in the best talent at the intersection of technology and finance
Company Core Values
  • Act Like an Owner: Think and operate with intention, purpose and care. Own outcomes.
  • Build Together: Collaborate to unlock the best solutions. Deliver lasting value.
  • Champion Our Clients: Exceed client expectations. Our clients’ success is our success.
  • Drive Innovation: Be bold and unconstrained in problem solving. Transform the industry.
  • Embrace Learning: Engage our community to broaden our perspective. Bring a growth mindset.