Retail Interior Design Lead

JOB SUMMARY:  The Design Lead will play a key role in expanding our design services across both retail and digital platforms. This position is responsible for mentoring and building design capabilities within the store team, empowering them to independently drive this initiative moving forward. In partnership with Store Leadership, the Design Lead will optimize the store’s design space to create a distinctive and engaging customer experience that seamlessly integrates both in-store and online products, available swatches, and design best practices. By enhancing the team’s design expertise, this role will help drive demand growth and elevate the overall shopping experience.

KEY JOB RESPONSIBILITIES:

• Provide design expertise for scheduled appointments (in-store and home visits), National virtual appointments, and “on- demand” design time.
• Ensure design services meet or exceed brand standards to maintain consistency across all touchpoints.
• Work closely with the store team to deliver an extraordinary customer experience through personalized design consultations, driving increases in Sales, Average Order Value (AOV)and Conversion.
• Assist in defining the design center’s work processes, roles, and responsibilities, ensuring effective knowledge transfer to the store team.
• Continuously maintain professional and technical knowledge, staying up to date on home product details.
• Support the retail store team in varied store responsibilities, including (but not limited to) salesfloor management, order entry, visual floor sets, merchandising, reinforcement of store maintenance, processing products, and performance standards.
• Share relevant information to elevate the guest experience and engage in store meetings, training, and activities.
• Perform store opening and closing activities as needed.
• Provide actionable and specific performance feedback to the management team based on observation of the store team
• Partner with the Store Management team to train and mentor the store team by communicating ever-inspiring product knowledge and guest experience behaviors.
• Coordinate and host guest outreach events and design classes in partnership with the corporate retail team.

EDUCATION/EXPERIENCE:

• 3-5 years of interior design or other relevant experience.
• Proven ability to work independently while embodying the Garnet Hill Brand.

TECHNICAL KNOWLEDGE/EXPERIENCE:

• Understanding of product construction and quality,
• Understanding of manufacturing process for factory evaluation.

SKILLS:

• Strong organizational, communication, and planning skills.
• Excellent communication skills, with the ability to develop and maintain relationships.
• Strong leadership abilities, with experience in developing, leading, and motivating teams.
• Willingness and ability to travel to Exeter NH corporate headquarters and Dedham MA retail location as needed.
• Ability to manage multiple projects under tight deadlines, while effectively communicating and prioritizing tasks.
• Experience working in a fast-paced, creative team environment.

Hourly: $23.50 - $30.00

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.