IT Support Associate

Posted on 4/27/2024

Hello Fresh

Hello Fresh

10,001+ employees

Meal kit delivery with chef-created recipes

Consumer Goods


Montgomery, IL, USA

Required Skills
Android Development
  • Minimum 3 years of experience in a technical support or helpdesk role working with onsite and remote users for PC/Mac, software, and hardware
  • Experience with android tablets, RF equipment, and printer support (Zebra printers preferred)
  • Experience with GSuite applications preferred
  • Warehouse or Field Service IT support experience is preferred
  • Provide on-site and remote resolutions of common hardware/software computing issues
  • Maintain hardware through in-person and depot-based repairs
  • Report to Manager to support and enhance end user experience
  • Image and deploy newly acquired hardware to the appropriate department
  • Act as point of contact for other department’s technical requests
  • Provide training to users on new hardware and software when required
  • Troubleshoot android-based tablets and mobile devices
  • Monitor hardware and software asset management
  • Conduct ongoing evaluation and improvement of existing support processes and policies
  • Participate in after business hour support for critical incident escalations
  • Assist other local area locations as necessary

HelloFresh is a esteemed meal kit delivery service catering to over 7.5 million active users worldwide. Recognized for its commitment to sustainability, HelloFresh employs innovative packaging solutions to minimize environmental impact, while ensuring the delivery of fresh, farm-sourced ingredients accompanied by chef-created recipes. This focus on quality, innovation, and sustainability makes HelloFresh an attractive workplace, particularly for those passionate about nutrition and ecological responsibility.

Company Stage


Total Funding



Berlin, Germany



Growth & Insights

6 month growth


1 year growth


2 year growth



Competitive Salary & 401k

Generous Parental leave & Flexible PTO

Health, vision, & dental insurance

75% discount on HelloFresh Subscription

Snacks, coffee, & catered lunches

Company sponsored outings