Location: Aurora, IL

Reports to: Warehouse IT Manager

Job Description:

The Associate will operate as the main technical resource onsite and provide IT support for warehouse facility users. As an essential part of the US Warehouse Support Team, responsibilities include supporting end users workstation hardware/software, mobile device management, printers, basic network troubleshooting, user onboarding and training.

You will...

• Provide on-site and remote resolutions of common hardware/software computing issues.
• Maintain hardware through in-person and depot-based repairs.
• Report to Manager to support and enhance end user experience.
• Image and deploy newly acquired hardware to the appropriate department.
• Act as point of contact for other department’s technical requests.
• Provide training to users on new hardware and software when required.
• Troubleshoot android based tablets and mobile devices.
• Monitor hardware and software asset management.
• Conduct ongoing evaluation and improvement of existing support processes and policies.

• Participate in after business hour support for critical incident escalations.

• Assist other local area locations as necessary.

You are...

• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative - you enjoy working cross-functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Dedicated to providing the best possible experience for the HelloFresh customer

You have...

• Minimum 3 years of experience in a technical support or helpdesk role working with onsite and remote users for PC/ Mac, software and hardware is required.
• Experience with android tablets, RF equipment and printer support (Zebra printers preferred).
• Experience with GSuite applications preferred.
• Warehouse or Field Service IT support experience is preferred.

• This position’s essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
• Prolonged periods of working at a desk and on a computer
• Reading information on a computer screen and inputting data into a computer system

You’ll get… 

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off
• $0 monthly premium and other flexible health plans
• Amazing discounts, including up to 75% off HelloFresh subscription
• Emergency child and adult care services
• Snacks & monthly catered lunches
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.