Full-Time

Account Manager

Mid-Market

Posted on 11/22/2024

Docebo

Docebo

1,001-5,000 employees

Corporate e-learning platform with AI integration

Enterprise Software
Education

Mid, Senior

Remote in Canada

Remote position for candidates located in Canada.

Category
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis

You match the following Docebo's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3+ years in a related field, with a proven track record in growing a renewable book of business for a SaaS company.
  • Excellent organizational skills, with the ability to keep pipelines updated and organized.
  • Strong communication and rapport-building skills, capable of leveraging technology for remote interactions.
  • Agile and flexible, with the ability to problem-solve and adapt quickly.
  • Impeccable negotiation skills and a consultative approach to client interactions.
  • Ability to analyze data and make sound, timely decisions.
Responsibilities
  • Develop and execute growth plans for your book of business.
  • Lead commercial processes to expand or modify customer usage of Docebo.
  • Identify and penetrate into new use cases within client portfolios to expand Docebo's footprint.
  • Use empathy, curiosity, and innovative thinking to understand and meet customer needs.
  • Establish and maintain strong relationships with clients, understanding their business initiatives and goals.
  • Work collaboratively with CSMs and other Docebo resources to ensure clients have the necessary tools and solutions to achieve their objectives.
  • Use a consultative approach to refine and optimize customer use of the platform, leveraging new features and capabilities.
  • Ensure all account-related data is current and accurately reflects the status of each account.
  • Analyze data to drive strategic conversations and objectives with clients.
  • Increase customer satisfaction, loyalty, and retention by creating positive customer experiences.
  • Achieve and exceed sales and retention targets consistently.

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Company Stage

IPO

Total Funding

$5.6M

Headquarters

Toronto, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

10%

1 year growth

10%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
  • Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
  • The alliance with Deloitte supports building robust learning ecosystems for large organizations.

What critics are saying

  • Dayforce's new LMS launch could increase competition in the e-learning market.
  • CFO transition might cause temporary instability in Docebo's financial management.
  • Warburg Pincus's share acquisition may lead to increased influence over company decisions.

What makes Docebo unique

  • Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
  • The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
  • Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

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Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

INACTIVE