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Workforce Optimization Manager
Posted on 12/30/2022
Remote in USA
Experience Level
  • 2 years of supervisor/manager experience in WFM - or - 1 years of supervisor/manager experience in WFM environment or related field and a Bachelor's degree in Statistics, Business Analytics, Business Administration, Computer Science, or related field
  • Excellent ability to juggle competing priorities and manage time in a busy environment
  • Problem solver with a proven track record of driving results
  • Outstanding oral and written communication skills with an interest in data visualization
  • Have a high level of aptitude with excel, and G suite with some experience with SQL and reporting
  • High level of aptitude in Verint WFM software, scheduling, forecasting, and planning
  • Experience with Microsoft Report Builder preferred
  • Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
  • Build a high performing team which includes hiring, mentoring and developing the Workforce Optimization Associates. Ensure they are supported and are successful in properly configuring Verint, performing ad hoc analysis, creating capacity plans, project planning, and scoping/executing workload
  • Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives
  • Capacity planning and workforce/schedule optimization for multiple lines of business, in multiple geographies
  • Create, maintain, optimize and audit; schedules, segments and exceptions in Verint WFM
  • Act as a capacity and WFM liaison between managers, senior management, and analysts
  • Act as configuration subject matter expert and software administrator for Verint WFM
  • Provide analysis on the performance of previous weeks and months
  • Report on capacity and network performance, offering recommendations
  • Act as a WFM consultant and subject matter expert to management and senior management
  • Lead and participate in special projects to find and drive efficiencies in the network. Then present findings in a solution first, data driven manner
  • Performs other job-related duties as assigned by the Company and/or your director or manager

5,001-10,000 employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Company Core Values
  • Relentless customer focus
  • Deliver results with agility
  • Use good judgement
  • Build the best team
  • Collaborate effectively
  • Respect others
  • Be an owner
  • Innovate & improve
  • Adapt & grow