Full-Time

Patient Services Associate

Posted on 4/18/2024

Tilda Research Inc

Tilda Research Inc

11-50 employees

Technology-led network for high-performance clinical trials

Data & Analytics

Entry

Orange, CA, USA

Required Skills
Cold Calling
Customer Service
Excel/Numbers/Sheets
Requirements
  • 1 year clinical research experience or 1 year working as an office admin or in a healthcare contact center environment
  • Spanish Speaking / Bilingual
  • Experience with data entry and using tools such as Google Sheets
  • Experience and comfortability making outbound cold calls
Responsibilities
  • Handle high volumes of inbound phone calls
  • Be the first point of contact interacting with patients over the phone
  • Recruit patients for clinical research trials
  • Coordinate patient appointments and transportation
  • Prescreen patients to determine eligibility for clinical research trials
  • Conducts reminder calls to confirm patient appointments
  • Work with the patient and the patient’s primary care provider to obtain patient medical records
  • Promote a positive image of Tilda Research
  • Respond to patient questions and direct them to the appropriate department
  • Conduct outbound calls to interested patients
  • Meet patient enrollment and scheduling quotas
  • Utilize software systems to communicate with patients via text and email
  • Provide patients with a high level of customer service and strive to create the best possible patient experience
  • Organize and conduct clinical study using good clinical practices (GCPs)
  • Recruit and consent appropriate patients into assigned projects
  • Upload documents such as labs, other clinical documents, and informed consent documents into established clinical trial management systems and/or electronic trial master file

Tilda Research operates a technology-led site network for high-performance clinical trials, specializing in 9 major therapeutic areas and conducting phase 2-4 trials. Their unique site operational model and automation technologies result in high-confidence clinical trial data, with a focus on optimizing processes for faster end-to-end trial execution.

Company Stage

N/A

Total Funding

N/A

Headquarters

Tustin, California

Founded

2019

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

6%

2 year growth

45%
INACTIVE