Director of Site Reliability Engineering

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

As the Director of Site Reliability Engineering, Network Assurance Data Platform you will play a critical role in shaping and executing our cloud and big data, ML/AI infrastructure strategy, driving operational excellence, and ensuring the highest levels of system reliability and security. You will lead teams of talented engineers and collaborate closely with cross-functional teams, including software development, operations, and security, to design, build, and maintain our infrastructure, cloud platforms, and security practices, operating at a multi-region scale. 

What You’ll Do

• Lead and inspire a talented team of site reliability engineers, fostering a culture of innovation, collaboration, and excellence in development and operation of infrastructure platforms
• Drive the strategic vision for the development, implementation, and management of cloud, data, ML/AI platforms.
• Collaborate closely with cross-functional teams, including development, product management, and security to define and implement reliable, secure, and scalable infrastructure platforms
• Provide oversight and direction in the development and operation of cloud platforms, ensuring high-quality, scalable, and reliable solutions that meet customer needs
• Drive operational excellence in operations and security processes
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the site reliability engineering group

Qualifications

• You have a deep understanding of the distributed systems design, cloud technology and their components, dependencies, and code that define infrastructure
• You possess a deep understanding of SRE principles, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts
• Extensive hands-on experience building cloud, big data and/or ML/AI infrastructure (e.g. EMR, Airflow, Comet ML, AWS SageMaker, Spark, etc)
• Extensive hands-on experience operating mission-critical services in production environments which are required to have high availability and reliability.
• Proven ability to think strategically and align technical initiatives with business objectives
• Can provide a strong technical vision for your teams and ensure consistent delivery of objectives
• Have experience formulating a team’s technical strategy and roadmap; you’ve collaborated and partnered effectively with several other teams to execute shared goals
• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters
• Proven site reliability engineering management experience leading multiple teams

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.