Operations Manager
Posted on 3/25/2024
Lime

1,001-5,000 employees

Electric transportation company.
Company Overview
Lime's mission is to provide on-demand transportation solutions that are affordable, convenient, and environmentally-friendly.
Hardware

Company Stage

Series D

Total Funding

$1.9B

Founded

2017

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

49%
Locations
Mississauga, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
Excel/Numbers/Sheets
CategoriesNew
Operations & Logistics
Supply Chain Management
Warehouse Operations
Requirements
  • 4+ years work experience in operations, consulting, engineering, or similar fields
  • Demonstrated background in driving and executing operational excellence
  • Knowledge of how a P&L functions
  • Ability to understand metrics and KPIs and the levers to pull to drive results
  • Knowledge of the location you support
  • Comfortability working in a warehouse setting
  • 1+ years people management experience attracting, developing and motivating warehouse staff
  • Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
  • Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports
  • Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus
  • Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
  • Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
  • Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
  • Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role
  • Preference will be given to bilingual candidates (English/French)
Responsibilities
  • Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience
  • Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
  • Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
  • Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
  • Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables
  • Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
  • Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
  • Create a positive, inclusive, and safe workplace where people genuinely want to work