Technical Adoption Manager

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Job Description:

Technical Adoption Manager – Application Networking & Security
The Elevator Pitch: Why will you enjoy this new opportunity?

• Do you "live and breathe" Security Tools and Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones?

• Are you fascinated by Application Load Balancing and multi-cloud application service?

• Are you always looking for better and more efficient ways of performing common data center tasks?

• Are you insanely curious and knowledgeable about the way that modern data centers work?

• Data centers are changing their operating models to adopt VMware’s multi-cloud approach…do you have experience in multi-cloud architecture?

• Hyper-converged Infrastructure is changing the landscape of data centers…are you part of the revolution?

• Want to join an innovative team of Customer Advocates?  

• You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer’s primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.

• You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?  

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results. 

• Provide project leadership, coordination and architectural guidance for the customer’s Network Virtualization and major VMware initiatives. 

• Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff. 

• Map additional VMware solutions to the customer’s unique business and technical requirements 

• Maintain a current knowledge of VMware’s load balancing and security solutions, along with a high-level technical knowledge of VMware’s product line and future product direction. 

• Lead and drive challenging requests across simultaneous client engagements. 

• Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements. 

• Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of VMware solutions within your accounts. 

• Managing customer engagement milestones 

• Customer Advocate; extraordinary customer liaison

• Map VMware solutions to the customer’s unique business and technical requirements to ensure strategic long-term value

• Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of VMware solutions within your assigned accounts

• Agility: respond to the needs of your customers with confidence and ease

The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?  
 
As part of the Application Networking and Security TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Along with the VMware account teams, you will: 

• 12+ years’ proven strong networking experience and knowledge of VMware networking products.

• 2+ years proven experience in customer-facing positions in a role (e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)

• BS degree preferred or relevant years experience in lieu of a degree may be considered.

• Must have solid knowledge and understanding of VMware products including core product suite, virtualization, networking and security products, solutions, and services. 

• Must have VMware Certified Professional Certification (VCP) or greater certification preferred (or be able to get it within 90 days)

• Must have solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred. 

• Travel: Although this is a home-office based position, candidates must have the ability to travel up to 20% locally/regionally (NOTE: Most travel will be local or within the nearby region, and there will likely be a few out of state client visits and/or 1-2 conferences or training that require travel throughout the year)

• Domain-level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security) 

• Network Security Tools and Network Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones. 

• Network components and concepts such as: Routers, switches, load balancers, and other networking and security components from a variety of vendors. Virtual networking components such as VSG, Nexus 1000V, and vDS Networking protocols such as BGP & OSPF VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design. 

• Demonstrable experience and deep knowledge of the networking and load balancer technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks 

• Experience with integrating heterogeneous networking and security environments 

• Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations. 

• Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning 

• Fast learner with the ability to explain complex technical concepts to a variety of audiences. 

• Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels. 

• Effective working independently and in a team setting. 

• Strong organizational skills with the ability to handle multiple client demands. 

• Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.  

What is the leadership like for this role? What is the structure and culture of the team like?
Managers of this organization are very supportive of their teams, their success within their role and their career path for the future. Team collaboration is encouraged.  TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients while the leadership team is focused on the success of the TAM’s.
 

Where is this role located?  
Remote: This role is a home-based office position. Candidate must be able to travel up to 20% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 1-2 conferences or training that require travel throughout the year)

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $103,00 - $182,000.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

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