Full-Time
Retail Supervisor
Hope Services
Disability and mental health support services
Compensation Overview
$18.15/hr
Aptos, CA, USA
In Person
 Retail (2) |
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- Ability to communicate in a positive manner.
- Ability to read, write and communicate in English.
- Knowledge of HOPE and ability to communicate information about HOPE
- Knowledge of what items are acceptable products and what are unwanted items.
- Ability to supervise others and provide a learning environment.
- Ability to stand at a work station for long periods.
- Ability to lift and move 40 lb. loads.
- Use of hand trucks and hydraulic lifters and other machinery.
- Supervise the floor staff including cashiers, floor clerks and volunteers.
- Assures proper display of product in order to meet customer expectations.
- Provides high level of customer service, trains staff to perform quality customer service.
- Maintains adequate staffing on the floor to meet store demands.
- Supervises retail associates as assigned, providing ongoing training and support as needed.
- Leads staff to assure a cooperative work environment for the team.
- Responsible for scheduling and covering breaks and meals of floor staff.
- Assures compliance with all building maintenance and safety practices to assure a safe work environment.
- Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.
- Acts as a mandated abuse reporter.
- May perform other duties as assigned to assure efficiency of operations.
- Experience working in a retail or clothing store is desirable.
Hope Services provides supports for people with developmental disabilities and mental health needs in Silicon Valley, including day programs, employment training, community living support, and mental health services. Its services target children, adults, and seniors, delivered through tailored programs that help clients participate in the community and gain essential skills. Revenue comes from service fees, government funding, and community contributions, reflecting its community-based, mission-driven model. It differentiates itself through an integrated, community-based approach that combines daily living supports with mental health care and advocacy, aiming to improve well-being, independence, and social inclusion so clients actively participate in their communities.
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- 24/7 community living services funded through DDS generate recurring, predictable government revenue streams.
- National visibility from TASH Conference positioning opens partnership expansion opportunities beyond Silicon Valley.
- Neurodiverse employment focus addresses growing workforce development gaps employers increasingly prioritize.
What critics are saying
- California Regional Centers cutting service contracts 15-25% due to $1.2B Medi-Cal shortfall.
- AB-1424 digital outcome tracking mandate requires $2M tech upgrade by July 2026.
- SEIU Local 521 unionization increases labor costs 18%, triggering 10% staff turnover.
What makes Hope Services unique
- SPARTANS OCLS partnership with San Jose State University creates exclusive pipeline for neurodiverse talent recruitment.
- Direct Support Staff leading national TASH Conference presentations demonstrates thought leadership in disability advocacy.
- Multi-disciplinary mental health team model aligns with employer demand for comprehensive employee wellness programs.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Tuition Reimbursement
Company News
Advancing opportunities for neurodiverse students: Hope and San Jose State University at TASH Conference. This month, Hope Services proudly presented at the TASH Conference in Denver, CO, an international gathering of leaders in disability advocacy. Hope Services highlighted its partnership with San Jose State University through the SPARTANS OCLS program, which supports neurodiverse students in preparing for competitive, integrated employment. The SPARTANS OCLS program offers a personalized academic, social, and work-experience curriculum that aligns with each student's strengths, goals, and support needs - helping them grow in the areas that matter most. Hope's Peer Mentors - its dedicated Direct Support Staff - led the presentation, sharing their experiences and the impact of their work. Panelists included Alex, Catherine, Anna, Nhi, Katherine, and Prabhav, a Hope client and program participant who represented students on the panel. members of the Hope Services team. Hope Services is grateful to all its partners, staff, students, and families for helping advance inclusive postsecondary pathways. TASH is a national organization advocating for the inclusion, equity, and human rights of people with disabilities. The conference brings together educators, advocates, families, and individuals with disabilities to share knowledge and best practices. Hope Services left Denver inspired, with new connections and ideas to expand programs like SPARTANS OCLS and make an even bigger impact for neurodiverse students nationwide.