Full-Time
Client Relations Representative
Netexial
Compensation Overview
€24k/yr
Dammarie-lès-Lys, France
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Microsoft Office
CRM
Customer Service
Requirements
- Experience in customer relations.
- Ability to respond quickly and interact courteously.
- Customer-service orientation and listening skills.
- Organization and ability to manage priorities.
- Proficiency with customer relationship management systems and Microsoft Office.
- Knowledge of AS400 software is a plus.
Responsibilities
- Handle incoming and outgoing customer calls by telephone.
- Respond to customer requests concerning orders, billing follow-up, and contracts.
- Resolve customer issues.
- Develop trusting relationships with customers.
- Advise customers on products suited to their profiles.
- Complete the administrative follow-up resulting from customer appointments.
- Work collaboratively with the production, warehouse, and distribution services.
- Participate in customer retention efforts in collaboration with customer account representatives and service delegates.
Desired Qualifications
- Knowledge of AS400 software.