Senior Product Designer

Filevine's free client portal vs Hona: what free actually costs your firm. Chris Melville June 24, 2026 If your firm runs on Filevine, you already have a client portal included. So why pay for another one? It is a fair question, and the honest answer comes down to one metric: how many of your clients actually use what you have. A portal that ships free with your case management system is convenient for procurement. But "free" has a cost that never shows up on the invoice. It shows up in adoption, in staff hours, and in the status calls that keep coming. The real price of a portal nobody opens. Every personal injury firm wants the same thing from a portal: fewer "where is my case" calls and clients who feel looked after. A portal only delivers that if clients open it. When adoption is low, the costs pile up quietly. * Your team stays on the phone. Low adoption means the status calls never drop, so the time you hoped to save never arrives. * Updates depend on someone remembering. If the portal does not push updates on its own, clients only hear from you when a human has a free minute. * The client experience feels generic. A portal clients ignore does nothing for retention or reviews. Free is a great price for a portal that gets used. It is an expensive distraction for one that does not. Hona works with Filevine, not against it. This is not a rip-and-replace decision. Hona integrates with Filevine, so your case data stays where it lives and Hona becomes the client-facing layer on top. Your team keeps working in FileVine. Your clients get a communication experience built for them. * Link-based access, no app to download. Clients tap a text and land in the portal. No app store, no new password. * Case tracking in plain language. Clients follow their case like a package, with each phase explained. * Automated updates and explainer videos. Phase-change texts go out on their own, even when your team is buried. * Two-way texting and review requests. Conversations and five-star asks happen in one place, synced back to your system. What adoption looks like when the portal is built for clients. The difference between a bundled portal and a dedicated communication platform shows up in the numbers clients drive. * 92% average portal adoption across more than 700 firms. * 93% portal adoption at BenGlassLaw, alongside staff handling roughly 10 to 15% more cases. * 57% more five-star Google reviews within 30 days of going live on Engage. "WE LOVE HONA! The phase change texts, portal descriptions, and texting has cut down our call volume SO MUCH." Julia Fuller, Adam Smallow Injury Lawyers How to decide. If the Filevine portal is getting strong adoption at your firm and the calls have dropped, keep it. You do not need another tool. But if clients are not logging in and your team is still fielding status calls, the free portal is costing you more than a paid one would. Weigh it on: * Adoption rate. What share of your clients actually open the portal today? * Call volume. Have status calls gone down since you turned it on? * Time saved. Is anyone on your team still copying updates by hand? See the difference on your cases. Book a short demo and Hona AI Inc. will show you the link-based portal, the Filevine integration, and the adoption numbers behind it.

Filevine has launched LOIS Legal Research, an AI-native legal citator that verifies specific passages within legal opinions rather than entire cases. The tool, part of Filevine's Legal Operating Intelligence System, searches millions of US federal and state precedential opinions and determines whether user-selected passages remain good law. Unlike traditional citators that rely on explicit citations, LOIS Legal Research combines citation tracking with semantic search to identify cases that have weakened or contradicted specific holdings, even when those cases never cite the original opinion. The system uses dual-pathway retrieval and produces structured memos classifying treatment signals. The pre-revenue product launches as courts increasingly sanction lawyers for citing flawed AI-generated case law. LOIS Legal Research is available today within Filevine's ecosystem for law firms of all sizes.

Filevine launches LOIS console: AI that runs the firm. * By Filevine * Jun 2, 2026 Updated 2 hrs ago * 0 Support local journalism. SALT LAKE CITY, June 2, 2026 /PRNewswire/ - Filevine today launched the Legal Operating Intelligence System (LOIS) console, AI that runs the modern law firm. Unlike legal AI tools that only accelerate a single lawyer on a single task, LOIS console empowers entire firms to run AI agents across every matter. It writes results back into the firm's system of record and then executes actions on the firm's behalf. Informed by the structure, workflows and patterns of more than 40 million legal matters, LOIS console is the only AI capable of coordinating the actual work of running a law firm, and automating away the friction slowing down legal work. LOIS console is the first legal AI that goes from reading your matters to working on them. The market has been stuck in read-only with chatbots, summarizations, and analyses prone to hallucination, and worse, to silent omissions. LOIS closes the loop: it writes back to the firm's system of record to set tasks, move deadlines, update calendars, generate documents, refresh contact records, and run reports. A lawyer can ask LOIS which open matters need a demand letter this week and have the drafts waiting for review within minutes. This is newly possible because LOIS console is built on something no general-purpose AI can replicate - Filevine's structured legal matter graph shaped by a decade of legal workflow intelligence across 6,000+ firms. We've paired this data with a pre-processing pipeline that empowers LOIS to read potentially millions of documents in a single analysis. And where competitors stop at "here's what we found," LOIS proves what wasn't found. In legal work, completeness is what matters. LOIS can read and write it all. "The practice of law is not the practice of siloed tasks," commented Ryan Anderson, CEO and Founder of Filevine. "For ten years, we have watched lawyers get better tools, but tools do not run firms and tools do not win cases. We built the AI that does both." Find more of Ryan's takeaways on LOIS console on the Filevine blog. LOIS has been live with select customers: * At Kopka Law Group, Senior Attorney Kyle Hall started saving days of waiting: "I can take a 5,000-page claim file and sort it down to a couple hundred pages of tailored summaries. It gives me a forest view instead of getting lost in the trees, and it lets me get into cases earlier instead of waiting two or three days for a human summary." * At Smith and Lee Personal Injury Lawyers, Partner Ryan Lee saw how LOIS changes legal work: "Filevine understands what AI can do to case management platforms, including their own. The endgame doesn't seem to be trying to bolt AI onto old workflows. They're trying to rebuild around AI from the ground up." * A mass torts attorney and Filevine user since 2020, Kyle C. Usner stopped hunting through documents by hand: "Instead of scrolling through a non-OCR document doing Control+F, LOIS finds the pathology reports and points me directly to them. My paralegals and I always click back to verify the source. That's what gives us confidence. It's not making things up." A firm running on LOIS could be a hundred-attorney mass tort practice coordinating discovery across thousands of plaintiffs or an in-house team of six tracking risk across an enterprise. LOIS console can handle it all. Firms and legal teams can start with LOIS console today. Load cases in, try it out, and see results right away. To request access or schedule a demonstration, visit www.filevine.com/lois. About Filevine Filevine, Inc. is headquartered in Salt Lake City, Utah, with offices around the world. For more than a decade, Filevine has served as the system of record for legal work and is now redefining how legal work gets done. Its Legal Operating Intelligence System (LOIS) connects contracts, matters, documents, and workflows into a single operating platform built for modern legal teams. Law firms, enterprises, and government agencies rely on Filevine to manage complex legal work with precision, security, and control. Recognized as a leader in Legal AI, Filevine has been honored by the LegalTech Breakthrough Awards, The SaaS Awards, Deloitte Technology Fast 500, and the Business Intelligence AI Excellence Award (2025). Today, thousands of organizations trust Filevine to deliver measurable outcomes across every stage of the legal lifecycle. SOURCE Filevine